I purchased a V15 from the Dyson Turkey website. On February 6, 2024, the screws inside the plastic parts on the sides of my carpet cleaning head broke, so it was sent in for replacement—but the service fixed it in the worst possible way, simply gluing it. Two days after it was returned, the glue came unstuck. From then until July 23, 2025, we have still been waiting for the stock to be replenished. A month ago, the vacuum head stopped working altogether, and again, I’ve been waiting for stock updates for a month. Even though I call every week to ask, they only say “thank you for your patience” and tell me to wait. Hasn’t this part come to Turkey in nearly two years? If it has, why haven’t I had my turn in two years? What is this if not shameful? With their responses, I hereby notify you that I will file a complaint with the Consumer Arbitration Committee.
We’ve been very happy with our Dyson V12 vacuum until the main connection tube broke, and now, that satisfaction is turning into regret. On September 12, 2024, I had a video call with Dyson Turkey representatives, and they confirmed the part order. However, after 18 days with no updates, I called th...
I bought the Dyson V15 Total Clean vacuum cleaner about a month ago for ₺26,000. Shortly after, I noticed that the vacuum cleaner’s pipe and body woul...
We purchased the Dyson V15 DT TC Model from Dyson Turkey on 02.12.2023. During product cleaning, the dust chamber connection broke. The images of the relevant part are attached. The fact that the part becomes like this when you want to clean it seems to indicate that Dyson is not of the same quality...
The round piece at the joint of the digital motorbar sweeping head of the Dyson Gen 5 Detect wireless vacuum cleaner, which I bought from Dyson.com on December 6, 2023, fell off by itself on March 1, 2024. Since the vacuum cleaner head lost its maneuverability, I initiated a video call with customer...
Hello, in the first week of January, I took my Dyson V10 device to the service center due to a malfunction. A few days later, I received information that my device was repaired. When I picked up my device, they informed me that the motorbar cleaning head was faulty and would be replaced as a spare p...
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