We purchased the Dyson V15 DT TC Model from Dyson Turkey on 02.12.2023. During product cleaning, the dust chamber connection broke. The images of the relevant part are attached. The fact that the part becomes like this when you want to clean it seems to indicate that Dyson is not of the same quality as before. A meeting was held with Dyson customer services on 07.03.2024. We were informed that the spare part would be shipped to us on this date, but no information was given about cargo tracking or estimated delivery time. When contacted again the following week, I was informed that the product had come from abroad and was not in Turkish stock. Although there is no public holiday abroad for the relevant product, it seems that the product, which should arrive within 4-6 weeks, is still out of stock and no clear information is given about the delivery date, even though 7 weeks have passed. When we wanted to make a complaint request due to non-compliance with the obligation to supply spare parts in accordance with consumer law, we were only advised to be patient, but it seems that our complaint request was not recorded in writing and was ignored. We still have no idea when the spare part will arrive and we cannot use the product right now. Based on this, I would like to state that legal action will be taken against Dyson Türkiye for not providing spare parts support.
I purchased a V15 from the Dyson Turkey website. On February 6, 2024, the screws inside the plastic parts on the sides of my carpet cleaning head broke, so it was sent in for replacement—but the service fixed it in the worst possible way, simply gluing it. Two days after it was returned, the glue ca...
We’ve been very happy with our Dyson V12 vacuum until the main connection tube broke, and now, that satisfaction is turning into regret. On September 12, 2024, I had a video call with Dyson Turkey representatives, and they confirmed the part order. However, after 18 days with no updates, I called th...
I really regret buying Dyson. The technical service and customer service in Turkey are very bad. I have been dealing with the Dyson Gen5 Detect Absolute vacuum cleaner since December 16, 2023. First of all, the machine I bought turned out to be defective. Then they sent me a different machine than t...
I purchased 2 Dyson V12 vacuum cleaners from the Dyson Turkey Store on December 22, 2022. Both vacuum cleaners are under warranty until December 27, 2024. The furniture adapter part of one of the vacuum cleaners malfunctioned, and I contacted the technical service in September 2023. An email was sen...
I purchased the V15 brand wireless vacuum cleaner from www.dyson.com.tr in May 2023, and unfortunately, after the 5th month, it started malfunctioning and became unusable. Additionally, the silicone seals on the device began falling off on their own. In an attempt to resolve the issue, I sent the va...
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