The round piece at the joint of the digital motorbar sweeping head of the Dyson Gen 5 Detect wireless vacuum cleaner, which I bought from Dyson.com on December 6, 2023, fell off by itself on March 1, 2024. Since the vacuum cleaner head lost its maneuverability, I initiated a video call with customer service and created a record. They assured me that spare parts would be sent. However, despite 110 days passing, the spare part has not been shipped, and we have been unable to fully use the vacuum cleaner during this time. It's disgraceful that after paying 30,000 liras for a product, I wouldn't buy another Dyson vacuum and wouldn't recommend it to anyone if spare parts can't be provided promptly. If the spare part isn't sent immediately, I will maintain my complaint and escalate it to the Consumer Arbitration Committee. Not providing spare parts for a high-cost product marketed as guaranteed is deceptive.
I purchased a V15 from the Dyson Turkey website. On February 6, 2024, the screws inside the plastic parts on the sides of my carpet cleaning head broke, so it was sent in for replacement—but the service fixed it in the worst possible way, simply gluing it. Two days after it was returned, the glue ca...
Hello, in the first week of January, I took my Dyson V10 device to the service center due to a malfunction. A few days later, I received information that my device was repaired. When I picked up my device, they informed me that the motorbar cleaning head was faulty and would be replaced as a spare p...
I purchased my Dyson V15S vacuum on December 10, 2024, and despite having no damage, cracks, or user-related issues, one of the vacuum heads has stopped working. When I contacted Dyson support, they said I would have to pay for a replacement—without offering any valid explanation. This is completel...
The cleaner head of my Dyson Gen5 Detect vacuum cleaner broke before the warranty expired. The head works for 2 seconds and then suddenly stops. Thereupon, I reported the situation to customer service on October 8, 2024. An order has been created for spare parts. When I called customer service 3 wee...
I purchased the Dyson V15 Detect Absolute cordless vacuum two years ago, and since November 2024, I haven’t been able to use it because the “Digital M...
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