We’ve been very happy with our Dyson V12 vacuum until the main connection tube broke, and now, that satisfaction is turning into regret. On September 12, 2024, I had a video call with Dyson Turkey representatives, and they confirmed the part order. However, after 18 days with no updates, I called them again on September 30. I was told they don't have the part in stock and that it would be coming from abroad with no clear arrival date. My vacuum is still under warranty, but even if it weren’t, Dyson is required by law to stock parts for 10 years. This open-ended waiting period is unacceptable. Please resolve this issue promptly.
I purchased a V15 from the Dyson Turkey website. On February 6, 2024, the screws inside the plastic parts on the sides of my carpet cleaning head broke, so it was sent in for replacement—but the service fixed it in the worst possible way, simply gluing it. Two days after it was returned, the glue ca...
We bought a v12 vacuum on August 24th. Dyson's official website delivered it quickly, but the low-reach adapter broke on September 16th, not even a month later. We reported it, and they said it's out of stock, but as soon as it's available, it will be delivered to our address. Some time passed, I ca...
We purchased the Dyson V15 DT TC Model from Dyson Turkey on 02.12.2023. During product cleaning, the dust chamber connection broke. The images of the relevant part are attached. The fact that the part becomes like this when you want to clean it seems to indicate that Dyson is not of the same quality...
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