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Dyson V15 Detect Vacuum Cleaner Came Faulty, Service Report Incomplete

Dyson V15 Detect Vacuum Cleaner Came Faulty, Service Report Incomplete
Lokman
December 7, 2023 6:36 PM61

https://www.dyson.com.tr/products/cord-free We chose their website because it was original to avoid buying a fake product, but it turned out worse. I bought the Dyson V15 Detect vacuum cleaner on November 10, 2023. On the first day, the device was found to be faulty and we sent it to the service with service support. Later, the service did all the checks and said that the device was in good condition and sent it back to us. and the device reached us, again the device was faulty and was not working. 2 . We sent it to the service once and were told that the card would be repaired and the trigger replaced, and the device arrived today, on 07.012.2023. The device, which was repaired on 07.012.2023, is faulty again and does not work. Why does Dyson not want to renew the device, which has been serviced 3 times in 3 weeks, with a new device? A BRAND NEW DEVICE BEING DEFECTIVE AND DEFECTIVE CAUSES THE CUSTOMER TO SUFFER. THE DEVICE WAS SCRATCHED AND DEFORMED BACK TO THE SERVICE. THE SERVICE IS OFFICIALLY MOCKING US. I COULDN'T USE THE DEVICE, WHICH SAID IT WAS DURABLE, EVEN FOR 1 DAY. WHAT IS IT TO PAY A WORLD OF MONEY AND BE SUFFERED? PLEASE ATTENTION Dyson AUTHORITIES!!!!!

December 11, 2023 12:15 PM (3 days after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Rest assured that we will handle the matter with care. Our resolution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey

Lokman
Lokman
December 14, 2023 8:26 AM

Sure, here is the translation of the text from Turkish to English: "I guess no one has contacted me, I think you're making fun of me. Please try to understand people a little. I guess you enjoy seeing the consumer being victimized."

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