I purchased my Dyson V15 vacuum cleaner about two months ago from the Dyson store at Piazza Mall. Even though I use the product regularly and carefully, its parts have started to break down one by one. I am especially having problems with the under-furniture attachment and the carpet cleaning head. Because these parts are damaged, I cannot use the device efficiently.
Last year, I also had to send my Dyson vacuum to service. I was told that there was a loss of power, and a replacement was carried out for a fee. Experiencing repeated issues with a product I purchased by trusting Dyson’s quality—and being charged each time—has caused me serious inconvenience.
When I contacted Dyson customer service regarding the most recent issue, I was told that the warranty period had expired, that they could only assist me with paid service, and that if I considered buying a new device, they could offer a 10% discount. However, on Instagram, I see many users with similar issues receiving free part replacements, even though their warranty periods have also expired. Encountering such different practices as a customer of the same brand has seriously undermined my trust in both the product quality and the brand’s approach.
What I expect from Dyson is the free replacement of the under-furniture attachment and the carpet cleaning head that are causing issues on my V15 vacuum, and that my overall inconvenience—especially considering the previous power-loss problem—be taken into account and resolved.
I purchased the Dyson V15 vacuum cleaner two years ago, spending what was almost equivalent to a full month’s salary at the time. Now, just three months after the warranty expired, the carpet cleaning head has completely stopped working, and Dyson refuses to provide a replacement. To make things wo...
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