The under-furniture adapter of my Dyson v15 cordless vacuum cleaner broke during use in November. When I called Dyson customer services, they informed me that they could not deliver the part because it was not currently in stock, but that it would be supplied as soon as possible. Thereupon, there was no response to me in the meantime, and every time I called, I was informed that it would be supplied as soon as possible. Even though we have entered the month, the product is still out of stock and is not sold for a fee. Unfortunately, a solution cannot be found for the part of this product, which I bought with a parts warranty. Although the same model vacuum cleaner of a different brand was cheaper when I bought the product, I bought this product by paying more because it had the advantage of an under-furniture adapter. They cannot find any solution to this grievance of mine.
Dear Valued Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Please be assured that we will handle the matter with utmost care. Our resolution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey
On December 15th, during a video call with Dyson Customer Service, it was determined that the under-furniture adapter of my V15 vacuum, which is still under warranty, was faulty. They promptly initiated the process to send a replacement. However, despite several follow-up calls, I’ve been repeatedly...
I own a Dyson V15 cordless vacuum and was informed that they would send a replacement part due to a motor issue. After waiting for months, they called to say the part was unavailable and asked me to send my vacuum to the authorized service center. A while after sending it in, they informed me that t...
On July 5, I submitted a warranty request to have the lower part of my Dyson V15 vacuum replaced. My reference number is 38383407. Throughout the process, I have been in regular contact with Dyson customer service, but I was repeatedly told that the part was out of stock and could not be supplied. I...
My Dyson V15 vacuum's furniture adapter broke within the warranty period, and I promptly reported it to customer service. However, all I’ve received are standard responses: "We’ll send it once it’s in stock." It’s been a year, and the part is still unavailable. The Consumer Arbitration Board ruled i...
I purchased a Dyson V15 vacuum cleaner, and my laser head broke. When I reached out to customer service, they told me I had to pay for a replacement. Then, my under-furniture attachment also broke, and again they said I needed to buy a new one at my own expense. It feels like I'm being asked to spen...
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