I’ve been using my Dyson Humidify+Cool PH2 De-NOx air purifier for 7 months without issue, until it suddenly stopped working on June 10, 2025. I immediately contacted Dyson customer service, and after a video call diagnosis, they said the adapter was faulty and promised to send a new one under warranty. The replacement adapter arrived on June 17—but the device still didn’t work.
I reached out to customer support again, and after another video call, they said the device would need to be sent to Istanbul for service. They issued return labels for both the defective unit and the adapter. That was 10 days ago, and since then, I’ve received daily automated texts from a courier saying, “Your shipment will be picked up within 2 hours,” yet nothing has been picked up. This has become a joke.
We live in Şanlıurfa where it’s extremely hot. We rely heavily on this machine’s humidifying feature, especially since we have a baby at home. Running the air conditioner constantly without a humidifier has made the environment uncomfortable and unhealthy.
Why is a brand as large as Dyson using an unreliable local courier that cannot even collect a return on time? I’ve called Dyson twice more, and all they say is “we’ve created a ticket,” but no action follows. I am deeply frustrated and disappointed. I expect Dyson to arrange a prompt and reliable pickup and repair, and to take ownership of this poorly handled situation.
On September 21, I purchased a Dyson Purifier Humidify Cool PH-2 De-Nox air purifier with humidifying features, along with a Dyson vacuum cleaner, from the Dyson store in Ankara Kentpark Mall. I chose to buy directly from the official store thinking it would be more reliable and problem-free, especi...
On October 21st, 2020, my Dyson Pure Humidify + Cool™ humidifier air purification fan, purchased from the website www.dyson.com.tr, malfunctioned after rarely being used for three and a half years. While the water tank was properly installed and filled, the device suddenly displayed a warning to in...
On 28/11/2025, I purchased a PH05 Dyson Humidify air purifier from Dyson’s official online store, paid by credit card. The product was delivered to my address in Şişli, Istanbul. When I opened the box, neither the remote control nor the power/charging cable was included. I immediately called Dyson ...
On 29.11.2021, I purchased the Dyson Purifier Humidify+Cool Air Purifier. For the first year, it worked without any issues. We used it occasionally, not excessively. However, in the second year, the yellow light on the top started blinking. I followed the detailed cleaning instructions from the Dyso...
Hello everyone, I purchased a Dyson Vacuum and Air Purifier in November 2023 due to my child's allergies, as recommended by the doctor. Without even asking about the price, I bought them in Istanbul Bahçeşehir on the specified date. I used the devices for a month, and then the Air Purifier malfuncti...
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