I Can’t Use My Dyson Humidify+Cool PH2 Due to Ongoing Malfunction

I’ve been using my Dyson Humidify+Cool PH2 De-NOx air purifier for 7 months without issue, until it suddenly stopped working on June 10, 2025. I immediately contacted Dyson customer service, and after a video call diagnosis, they said the adapter was faulty and promised to send a new one under warranty. The replacement adapter arrived on June 17—but the device still didn’t work.

I reached out to customer support again, and after another video call, they said the device would need to be sent to Istanbul for service. They issued return labels for both the defective unit and the adapter. That was 10 days ago, and since then, I’ve received daily automated texts from a courier saying, “Your shipment will be picked up within 2 hours,” yet nothing has been picked up. This has become a joke.

We live in Şanlıurfa where it’s extremely hot. We rely heavily on this machine’s humidifying feature, especially since we have a baby at home. Running the air conditioner constantly without a humidifier has made the environment uncomfortable and unhealthy.

Why is a brand as large as Dyson using an unreliable local courier that cannot even collect a return on time? I’ve called Dyson twice more, and all they say is “we’ve created a ticket,” but no action follows. I am deeply frustrated and disappointed. I expect Dyson to arrange a prompt and reliable pickup and repair, and to take ownership of this poorly handled situation.