I purchased a Dyson Gen5Detect Absolute (Prussian Blue/Copper) vacuum, and the carpet head attachment broke. I contacted Dyson support and filed a service request, and they assured me that they would send a new carpet head. However, they mentioned that the part was out of stock, so I needed to wait. Initially, they only sent the brush component, which did not resolve my issue. Dyson then promised to send the complete carpet head attachment and created a new service request for this. It has now been over a month, and I am still waiting for the replacement part for my vacuum. I am requesting a prompt resolution to my problem, as this delay is causing significant inconvenience.
I regret purchasing the Dyson Gen5 Detect Absolute! For a brand with such a strong reputation, this experience has been beyond disappointing. I haven’t even had it for a month, and the attachment is already broken. The wheel on the brush head snapped, making it completely unusable. I contacted cust...
I purchased the Dyson Gen5detect upright vacuum cleaner, but I found its suction power to be lacking. The carpet cleaning head was unable to properly hoover my carpet. After reviewing my detailed photos and videos, Dyson support acknowledged the issue and promptly sent me an air filter. It has now b...
I experienced a problem with the cleaning head of my Dyson V15 Detect™ Absolute vacuum and contacted Dyson customer service on July 18. During a video call, the device was checked, and I was told that the cleaning head would be replaced free of charge under warranty. However, for about a month and a...
I have been waiting for over six months for a replacement carpet brush head for my Dyson Gen5 vacuum cleaner, but it is still out of stock. The wheels on my brush head broke, and when I contacted Dyson customer service, they simply told me to keep using it as is. However, because of the missing whee...
3.5 months ago, I placed an order for the Dyson Gen5 Detect, and it arrived in my hands within three days. However, my excitement turned into frustration when I discovered a fault in the carpet cleaning head during the first use. I immediately contacted customer service, and they assured me a replac...
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