I have been waiting for over six months for a replacement carpet brush head for my Dyson Gen5 vacuum cleaner, but it is still out of stock. The wheels on my brush head broke, and when I contacted Dyson customer service, they simply told me to keep using it as is. However, because of the missing wheels, the vacuum tube has also sustained damage.
It is unacceptable that Dyson, a brand claiming to offer the best innovation in its field, cannot even provide basic spare parts for its latest model. If a product is not fully functional without a specific part, then that part should be readily available. I do not want to continue using my vacuum without the proper brush head—I expect a real solution immediately!
I purchased a Dyson Gen5Detect Absolute (Prussian Blue/Copper) vacuum, and the carpet head attachment broke. I contacted Dyson support and filed a service request, and they assured me that they would send a new carpet head. However, they mentioned that the part was out of stock, so I needed to wait....
I’ve had constant issues with the Dyson vacuum cleaner head, particularly with the part for cleaning carpets. Within a year, I experienced the same problem twice with the wheel section breaking. I bought the vacuum under the promise of an unlimited warranty, but the replacement parts took months to ...
I regret purchasing the Dyson Gen5 Detect Absolute! For a brand with such a strong reputation, this experience has been beyond disappointing. I haven’t even had it for a month, and the attachment is already broken. The wheel on the brush head snapped, making it completely unusable. I contacted cust...
I bought the Dyson Gen5 vacuum thinking I was investing in a high-quality, long-lasting product. However, it’s been a frustrating experience. Not long after purchase, one of the wheels on the brush head broke. I appreciated that the service team sent a replacement brush for free—good customer servic...
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