I purchased a Dyson Gen5, expecting high durability and performance, but it has been nothing but a disappointment. The device stopped working properly, and despite still being under warranty, Dyson refuses to provide proper service.
They insist on a video recording of the faulty part to assess the issue, but how am I supposed to capture a problem that happens sporadically and unpredictably? I have explained the issue multiple times, but Dyson refuses to acknowledge it or provide a real solution.
A product at this premium price point should not be breaking down within a year! Dyson's customer service is unhelpful, and their so-called warranty feels completely useless. They no longer stand behind their products the way they used to.
I regret purchasing this vacuum, and I strongly advise others not to waste their money on Dyson. If this issue is not resolved, I will be taking legal action to claim my consumer rights. Dyson, honor your warranty and provide real solutions!
I own a Dyson Gen5 vacuum cleaner that’s still under warranty, yet it’s already showing serious performance issues. Specifically, there are visible air leaks around the silicone body seals, which are clearly causing a drop in suction power. Despite this, Dyson refuses to acknowledge the problem or o...
I am a Dyson Gen5 user, and I am extremely disappointed with the product and Dyson’s customer service. The foam parts around the headpiece have started deteriorating, causing air leaks and reduced suction power. Despite this clear defect, customer service dismissed my concerns, claiming that the foa...
On June 6, 2025, I purchased a Dyson Gen5 vacuum directly from Dyson’s official website. During the first use, the under-sofa cleaning attachment broke. Then, after using the device for the second time, I began to experience a constant filter error—it used to run for a long time at first, but now it...
I no longer have trust in Dyson. My Dyson vacuum, which I bought at a considerable cost, turned out to be a major letdown when I required warranty assistance. The service team completely ignored the problems, providing absolutely no help. I used to highly recommend this vacuum to everyone, but now, ...
I own a Dyson Gen5 vacuum, and the Motorbar brush head pin broke just five months after purchase. Dyson sent a replacement two months later, but the same issue happened again after another five months. I barely use this vacuum—maybe once or twice a week—and it’s not even my main vacuum, yet this par...
Comments