Duolingo's 2-week free trial auto-charged me the annual fee without notice, how can I get a full refund?

On October 13, 2025, I started a one-week free trial of Duolingo Plus through the Google Play Store. It was stated that I would receive a notification during the last three days of the trial period. However, I did not receive any notification, and after the trial expired, ₺969 was charged from my ac...

We had purchased a one-month Duolingo English course package for my daughter C** B******. However, on the morning of October 9 at 05:18 a.m., a ₺2,799 annual subscription fee was charged to our credit card without our knowledge or authorization. This transaction was definitely made without our conse...

I started a subscription in the Duolingo mobile app with a one-week free trial. It was stated that I would receive a notification two days before the trial ended, but I never received any notice. Even though I did not use the app after starting the subscription, a ₺969 annual subscription fee was ch...

On October 3rd, a payment of ₺2,399 was charged to my İş Bank credit card for a Duolingo Max subscription, made through my email address d***********@gmail.com**. I completed the purchase via the Duolingo website. However, I would now like to cancel this subscription and request an immediate refund...

I would like to file a complaint regarding an issue I experienced with the Duolingo English course. I had not been using the app for a long time, but on September 7, 2025, an amount of ₺840 was deducted from my account without any prior notification. My account username is @Hamlet047, and I created ...

I subscribed to the Super Duolingo plan under the impression that it was a monthly payment option, as clearly shown during the sign-up process. However, once I confirmed the subscription, Duolingo immediately charged me ₺969 in full for a full year—and this charge was added to my mobile bill without...

I signed up for Duolingo Plus (Super Duolingo) under the assumption that I would be billed monthly, as the app clearly indicated. However, after confirming my subscription, I was shocked to find that Duolingo had charged me the full annual amount in one single payment, without any clear warning or c...

I purchased a one-year Super Duolingo subscription, but after finishing the third section, the app froze and wouldn't progress any further. I've been stuck for quite some time, and despite my efforts, I just can't seem to progress to section four. It keeps asking me to "review" repeatedly, and then ...

Duolingo had a two-week free trial and said they'd send a reminder two days before the subscription was renewed. I didn't get any notification, and then I was hit with the annual subscription fee of €233.99. This is a big amount, and I would have liked a heads-up before such a large charge was made....

I got a free trial from Duolingo, so I decided to give it a shot to work on my English skills. But after the trial was over, I got charged ₺1200 at 3 a.m. without my okay or any heads-up. I can’t believe this happened, especially since the app said they’d let me know when the trial was over. This su...

I was shocked to see that at 4:39 in the morning, ₺839 was taken out of my account without my permission. I had been using Duolingo for years. I had no plans to start a subscription, so this charge came as a total surprise. The app used to work fine, but it looks like they're taking advantage by set...

I signed up for a 14-day Premium Trial with the Duolingo app, and they explicitly mentioned that I would get a notification two days before the trial's end. Out of nowhere, my account got charged for the membership, and I never received any notification about it. Totally caught off guard. This seems...

I subscribed to Duolingo on an annual plan, and I was assured that I would receive a notification before the renewal. However, my account was charged without any prior notice. I have since canceled my subscription and am requesting a full refund of my money. I couldn’t find any contact number to spe...

I signed up for a free trial on Duolingo, and they promised to notify me two days before the subscription renewal. However, I never received any notification, and they charged my account without my consent. I’m really frustrated and can’t understand how this could happen. I demand that my subscripti...

I subscribed to the annual Super plan on Duolingo, but right after the trial period ended, I was charged without any notification or consent. The payment was taken automatically from my account without any prior feedback or authorization. I have just canceled the subscription and am requesting a ful...

While using Duolingo, I saw an in-app advertisement for the 14-day free trial of the Super Duolingo Family Plan, which stated that I would be notified 2 days before any charges would begin. I started the Family Plan on August 10th, and despite using it for only 12 days, I was charged ₺1,199.99 on Au...

I downloaded the Duolingo language app and was offered a 2-week free Premium trial. They assured me that I would be notified 2 days before the end of the 14-day period and that any paid membership would be initiated only with my consent. However, today, on August 20, 2024, without any prior notice o...

While using Duolingo, I was offered a free trial of Super Duolingo, which I accepted. They promised to notify me two days before the trial ended, but they charged me for a full year’s membership without any warning or notification. I didn’t receive any alert, and there’s no contact number available ...

Duolingo promised to notify me when the trial period was ending, but I never received any notification. Despite this, and even though I canceled the trial before it expired, Apple still charged me when I accepted the trial offer. I was not informed about the upcoming charge, which goes against what ...

I installed an app called Duolingo on my phone to practice English. In a confusing turn of events, they managed to sell me a membership without my understanding, deducting ₺327 through mobile payment. I only discovered this later through a message from my mobile carrier. I am filing a complaint agai...

I purchased a two-week trial version from Duolingo with the understanding that they would notify me before the trial period ended and any charges were applied. However, they went ahead and withdrew the fee without sending a notification email as promised. I am disappointed with this oversight and re...

I find myself in an unfortunate situation with Duolingo, where what seemed like a simple subscription process turned into a financial ordeal. Upon agreeing to the super trial, I was shocked to see that they not only displayed the monthly fee but charged the entire annual amount upfront, a whopping 5...