On March 1, 2026, a subscription fee of $30 was charged to my account on the Duolingo app without my knowledge. I had previously started a free trial, but since I deleted the app and logged in from a different device, I forgot to cancel the trial. Despite this, the $30 was charged through Google Play without asking for my approval again.
On the same day, I contacted both Duolingo and Google Play support and submitted a refund request. They told me that the refund had been processed and that I should contact my bank. However, when I spoke with my bank, they said there was no refund transaction on record and that it would appear automatically if it had been issued. So even though I was told a refund was processed, no money has been returned to my account.
I have since canceled my subscription and have not used the app at all. I am requesting a full refund of the $30 charged for this subscription, which I did not use and which has caused me inconvenience.
On February 19, 2026, Duolingo charged $28 from my Garanti Bank credit card for an annual subscription without my knowledge. Even though I do not regularly use the app, I do not accept that such a high amount was charged without any clear notification to me. After noticing the charge, I contacted D...
I use the Duolingo app through the App Store. On March $30 was charged to my card through my Duolingo account without my knowledge or approval. Even though I did not manually enter my card details and do not have an active subscription, I only noticed this charge when reviewing my account statement....
Duolingo application deducted a membership fee from my account without my knowledge. It showed that I was a member even though I never downloaded the application. I only realized this when I saw a notification on my bank application indicating that a purchase had been made from abroad. I immediately...
I decided to try the 7-day free trial on the Duolingo app. After the trial period ended, I noticed that I was charged $30 without any notification, confirmation, or warning. The charge was applied around 6:00 AM as an additional fee to my Turkish Telekom phone bill, which is linked as my payment met...
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