While using the “Duolingo Super” free trial, a 12-month subscription fee was charged to my phone line without my knowledge or approval. On March 28, a charge of approximately $31 was added to my Turkish Telekom bill and reflected in my April billing cycle.
As soon as I noticed the issue, I canceled the subscription via SMS on March 29. However, since the charge had already been processed, I have been left at a loss. I have not yet been able to reach either Duolingo or Turkish Telekom customer support, and I wanted to raise the issue here first.
I do not accept being charged for a 12-month subscription without clear and explicit consent at the end of the trial period, especially since I was not properly informed about such annual billing. I am requesting that the approximately $31 charge on my phone bill be canceled and fully refunded to me.
I decided to try the 7-day free trial on the Duolingo app. After the trial period ended, I noticed that I was charged $30 without any notification, confirmation, or warning. The charge was applied around 6:00 AM as an additional fee to my Turkish Telekom phone bill, which is linked as my payment met...
I subscribed to the Super Duolingo plan under the impression that it was a monthly payment option, as clearly shown during the sign-up process. However, once I confirmed the subscription, Duolingo immediately charged me ₺969 in full for a full year—and this charge was added to my mobile bill without...
I find myself in an unfortunate situation with Duolingo, where what seemed like a simple subscription process turned into a financial ordeal. Upon agreeing to the super trial, I was shocked to see that they not only displayed the monthly fee but charged the entire annual amount upfront, a whopping 5...
A Duolingo subscription was created and I canceled it. However, I then received a notification that a charge had been added to my Turkish Telekom bill. When I called Turkish Telekom, they told me that the line is registered under someone else’s name and that they cannot process anything without the ...
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