Duolingo Charged $40 Without a Renewal Reminder

Zeynep
Duolingo

After completing the trial period I started to learn English on the Duolingo app, I discovered that I had been enrolled in a paid subscription without receiving any notification or reminder and without giving my permission or consent. On September 18, 2026, at 1:49 PM, $40 was charged to my Garanti Bank credit card, renewing my Duolingo Max subscription. Since I did not receive any reminder about the renewal deadline or any renewal warning, I do not believe I authorized this transaction, and I am very dissatisfied with the situation.

The payment details show September 18, 2026, and the order number ML7X75Y3B7. I submitted a request through the Help section explaining the situation, but no solution has been provided so far.

I request that the subscription initiated without my knowledge or explicit consent be canceled and that the full $40 payment be refunded to my card.

Comments

Similar Complaints

Duolingo Annual Fee Charged Without Clear Notification

Sinem
Duolingo
17

On February 19, 2026, Duolingo charged $28 from my Garanti Bank credit card for an annual subscription without my knowle...

Duolingo Charged Me $20 Without Consent After Free Trial

İbrahim
Duolingo

I only used the free trial version of the Duolingo app on my Android phone and did not give my consent to start any paid...

Duolingo Charged Me $25 Without the Promised Free Trial Reminder

Ayşenur
Duolingo

I started a one-week free trial on the Duolingo app to try the service. The app stated that I would receive information ...

Duolingo Free Trial Led to an Unauthorized Charge

Nur
Duolingo

While using the Duolingo app on my Android phone, my credit card was charged $25 at 11:21 AM on September 8, 2026, witho...

Duolingo Charged Me $24 Without Authorization During Free Trial

Özgür
Duolingo

I started a one-week free trial subscription through the Google Play Store to try the Duolingo app. However, without any...