I am an active Duolingo Super subscriber and regularly use the mobile app. After completing the English course, I encountered a very basic issue in the “speaking / voice exercises” section: the Turkish translations of English sentences are not displayed. This is a fundamental feature that should be available even at the simplest level, yet it does not work in the English course.
What is even more surprising is that this problem does not exist in other languages. This shows that it is not a general system issue, but a specific and long-standing malfunction in the English course. This issue has been ongoing for one year without any resolution.
During this time, I have reported the problem multiple times through in-app support, email, and other channels, explaining it in detail. However, I have not received a single response—no explanation and no attempt to fix the issue. I feel completely ignored as a user.
Ignoring such a basic problem for such a long time reflects a lack of concern for users. I request that this issue be identified and resolved as soon as possible, and that I be provided with a clear and direct explanation regarding the situation. Until this problem is fixed, I will continue to raise this issue and file complaints across all platforms.
I subscribed to the Super Duolingo plan under the impression that it was a monthly payment option, as clearly shown during the sign-up process. However, once I confirmed the subscription, Duolingo immediately charged me ₺969 in full for a full year—and this charge was added to my mobile bill without...
I purchased the Super Family plan from Duolingo, expecting to share the benefits of this package with my family members. Although I successfully added my family members to the plan, they have been unable to access the Super subscription features. Despite following all the instructions, the subscript...
I rely on ChatGPT to help with my homework, but I couldn't find a photo I needed. When I asked for help, ChatGPT provided responses in different languages instead of Turkish. Despite specifying the issue, it kept displaying content in other languages. This ongoing problem has made it impossible for ...
I find myself in an unfortunate situation with Duolingo, where what seemed like a simple subscription process turned into a financial ordeal. Upon agreeing to the super trial, I was shocked to see that they not only displayed the monthly fee but charged the entire annual amount upfront, a whopping 5...
I downloaded the BetterMe app and started a subscription. Everything was in Turkish until I completed the signup process. After installing the app, it...
Comments