Duolingo charged me twice for a single subscription, how can I reach Duolingo customer service quickly?

If Duolingo charged you twice for a single subscription, start by confirming both charges in your payment history to verify they are indeed duplicates.

Check whether the charges are linked to the same account or if a second account was unintentionally created with a different login method (email, Google, or Apple ID).

To quickly reach Duolingo customer service, visit their Help Center (https://support.duolingo.com/hc/en-us) and submit a request under the billing section.

Provide details of the duplicate charges, including your account username, email address, and payment receipts. If you subscribed via a third-party platform (Google Play or Apple App Store), reach out to their support teams as well, as they handle the transactions.

For faster assistance, email [email protected] with all relevant details and clearly explain the issue. Attach screenshots of the duplicate charges to streamline the process.

If a resolution isn’t reached, we encourage you to offer your opinions or submit your complaints free of charge.