I Got Color Damage on My Dockers Boots After Using

In January 2025, I bought a pair of Dockers men's boots from FLO, along with a cleaning sponge that the store staff recommended to use on them. I was told the boots were under warranty, which gave me some peace of mind. But just one week after wearing them, I used the sponge as instructed—and to my shock, the color of the boots changed drastically. One boot looked noticeably different than the other.

I immediately went to the FLO store and reported the issue. They took the boots in for inspection. Ten days later, I received a message stating there was “no manufacturing defect.” That’s it. No solution offered, no compensation—just a cold rejection. When I tried speaking with the store, they brushed me off and told me to take the issue to the Consumer Arbitration Committee.

Am I really supposed to avoid wearing winter boots in the middle of the season and wait months for a court ruling over a two-week-old product? FLO sold me the boots, recommended the cleaning product, and now refuses to accept responsibility for the damage caused.