In January 2025, I bought a pair of Dockers men's boots from FLO, along with a cleaning sponge that the store staff recommended to use on them. I was told the boots were under warranty, which gave me some peace of mind. But just one week after wearing them, I used the sponge as instructed—and to my shock, the color of the boots changed drastically. One boot looked noticeably different than the other.
I immediately went to the FLO store and reported the issue. They took the boots in for inspection. Ten days later, I received a message stating there was “no manufacturing defect.” That’s it. No solution offered, no compensation—just a cold rejection. When I tried speaking with the store, they brushed me off and told me to take the issue to the Consumer Arbitration Committee.
Am I really supposed to avoid wearing winter boots in the middle of the season and wait months for a court ruling over a two-week-old product? FLO sold me the boots, recommended the cleaning product, and now refuses to accept responsibility for the damage caused.
I purchased a pair of Dockers boots online, expecting quality from a well-known brand. Unfortunately, within just one month of normal use, the inner sole of one boot tore. I immediately contacted FLO, the seller, and requested a return or exchange. They sent the boots in for inspection—but I was sho...
I bought Dockers boots from FLO on 22.12.2023, but after only two months of actual use, the soles started cracking! These boots were barely worn, yet they're already falling apart—this is clearly a defect in manufacturing quality. When I spoke to FLO's customer representative, they explicitly told m...
I bought a pair of Dockers boots from FLO store on 22.12.2023, and after wearing them for less than two months, the zipper completely failed! I sent these boots back to FLO for inspection three separate times, yet unbelievably, every time my claim was denied without any valid explanation. This is ab...
I bought a pair of Dockers shoes from FLO, expecting quality and comfort. Instead, I ended up with a painful injury. On the very first day I wore them, the stitching and structure on the left shoe—especially around the pinky toe area—were clearly faulty. It was misaligned and pressed directly on my ...
I purchased a pair of Dockers shoes from FLO, expecting quality and durability. However, in a very short time, the front upper part of the shoe tore despite normal use. Since the product has a 2-year warranty, I sent it in for inspection, expecting a resolution. To my surprise, FLO rejected my clai...
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