I have been using my Dyson Airwrap for about 22 months and recently experienced a serious issue with the attachments. The attachments were wobbling, so I sent the device to service from Manavgat via Kolay Gelsin cargo, picked up directly from my address on 6 December. When the product was returned to me yesterday, I was informed that the attachments had been replaced. However, when I checked the device, I saw that only a single attachment had been changed; the other attachments were still wobbly, and even the supposedly replaced attachment had hair on it. This clearly shows that the product was sent back to me without proper repair or control. I found the service process extremely inattentive, and it completely shook my trust in the brand. I did not pay any fee during this service process. Since the problem persists, and I believe the service will again not resolve the issue if I send it once more, I do not want to go through the same process repeatedly. At this stage, I kindly request a product replacement for my Dyson Airwrap so that I can use a properly functioning device.
I purchased a Dyson Airwrap in May 2024, but it has a serious manufacturing defect. The attachments do not fit securely, wobble during use, and even fall off, making it not only inconvenient but also a safety risk. For 9 months, I have been unable to use the device properly. Despite reaching out to...
On March 24, I submitted a service request for my Dyson Airwrap (ID provided), due to power issues I believed were related to insufficient voltage. After waiting days, my product finally arrived back from service yesterday. However, what I received was completely unacceptable. The service note claim...
I purchased my Dyson Airwrap from the Dyson Demo Store at Forum Istanbul Mall in 2024. Since the day I bought it, I’ve been experiencing several issues — the attachments wobble while in use, the device pulls my hair, and once, a small piece fell out from inside the main body. These problems have bee...
On March 14, 2024, I ordered a Dyson Airwrap online, and it was delivered to me on the morning of March 17. Right after opening the box, I noticed that the very first attachment had visible scratches, and another attachment didn’t fit the device properly. I immediately contacted customer support. Du...
I’m filing a complaint regarding an issue with my Dyson Airwrap. I’ve been using the product for about 1.5 to 2 months, and I realized that the brush attachment was missing from the box. In addition, the existing attachments don’t fit securely onto the device, and it no longer performs as well as be...
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