I purchased a pair of Dockers boots online, expecting quality from a well-known brand. Unfortunately, within just one month of normal use, the inner sole of one boot tore. I immediately contacted FLO, the seller, and requested a return or exchange. They sent the boots in for inspection—but I was shocked when they dismissed my claim and sent the damaged boots back without any resolution.
Determined to give them a second chance, I resubmitted the complaint. Once again, I received the same frustrating answer: “No manufacturing defect.” It’s beyond disappointing to see both Dockers and FLO refuse to take responsibility for a clearly defective product after such a short period of use.
Their refusal to acknowledge even obvious wear-and-tear issues makes me question the integrity of their so-called quality control. If a product can’t even last 30 days without falling apart, how is that acceptable? I trusted FLO and Dockers, but I won’t be making that mistake again. This experience has completely shaken my confidence in their customer service and product durability.
I’m calling on FLO and Dockers to fix this and stand behind the products they sell. Either replace the boots or refund my money—anything less is unacceptable.
I bought a pair of Dockers shoes from FLO, expecting quality and comfort. Instead, I ended up with a painful injury. On the very first day I wore them, the stitching and structure on the left shoe—especially around the pinky toe area—were clearly faulty. It was misaligned and pressed directly on my ...
I purchased a pair of Dockers shoes from FLO, expecting quality and durability. However, in a very short time, the front upper part of the shoe tore despite normal use. Since the product has a 2-year warranty, I sent it in for inspection, expecting a resolution. To my surprise, FLO rejected my clai...
I bought Dockers boots from FLO on 22.12.2023, but after only two months of actual use, the soles started cracking! These boots were barely worn, yet they're already falling apart—this is clearly a defect in manufacturing quality. When I spoke to FLO's customer representative, they explicitly told m...
I bought a pair of Dockers boots from FLO store on 22.12.2023, and after wearing them for less than two months, the zipper completely failed! I sent these boots back to FLO for inspection three separate times, yet unbelievably, every time my claim was denied without any valid explanation. This is ab...
In January 2025, I bought a pair of Dockers men's boots from FLO, along with a cleaning sponge that the store staff recommended to use on them. I was told the boots were under warranty, which gave me some peace of mind. But just one week after wearing them, I used the sponge as instructed—and to my ...
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