I placed an order on DHgate 2-3 months ago, but after initial tracking updates, the shipment stopped moving. When I contacted the seller, I was told to "be patient", only to later find out that my package was lost in transit.
Instead of sending the exact items I originally ordered, they offered a different group of products. When I insisted on receiving the same items, they demanded additional payment, which I reluctantly made. They claimed the package was shipped, yet I still haven't received anything.
This is completely unacceptable. I either want my full order delivered immediately or a complete refund! DHgate needs to fix this issue now.
I placed an order on Dhgate weeks ago, but the product has not been delivered despite being marked as "delivered" on their platform. I have tried finding support on the site, but there are no options to report undelivered items. The issue is further complicated because translation on the site doesn’...
I ordered an item from DHgate that was returned after failing to pass through customs. However, despite the return, I haven’t received my refund. The seller told me to open a dispute, which I did, but I’m still waiting for my money. It’s been since March, and every time I reach out, I get the same r...
I ordered a game console from DHgate.com on April 23, but accidentally confirmed the delivery due to a language barrier. When the package didn’t arrive, I contacted the seller, who told me the item was lost in shipping. I asked for a replacement, but the seller stalled until the transaction closed o...
I ordered a product from Aliexpress, but it never arrived. Despite this, the system shows the item as delivered, which is completely false. I can’t track the package, and I have no idea which shipping company is handling it or where it might be. Reaching customer service has been nearly impossible, ...
I placed an order with Shein (Order No: GSO1C459B002QR2), expecting delivery within the stated time frame. However, the package never arrived, and when I checked the tracking details, it still showed as undelivered with no further status updates. This delay has caused significant inconvenience, as ...
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