DHgate Order Delayed & Lost – Paid Extra, Still No Delivery

I placed an order on DHgate 2-3 months ago, but after initial tracking updates, the shipment stopped moving. When I contacted the seller, I was told to "be patient", only to later find out that my package was lost in transit.

Instead of sending the exact items I originally ordered, they offered a different group of products. When I insisted on receiving the same items, they demanded additional payment, which I reluctantly made. They claimed the package was shipped, yet I still haven't received anything.

This is completely unacceptable. I either want my full order delivered immediately or a complete refund! DHgate needs to fix this issue now.