I ordered an item from DHgate that was returned after failing to pass through customs. However, despite the return, I haven’t received my refund. The seller told me to open a dispute, which I did, but I’m still waiting for my money. It’s been since March, and every time I reach out, I get the same repetitive responses with no resolution. I can see that the item was returned to the seller, but I’m stuck waiting for my refund with no clear answers. DHgate, this delay is unacceptable, and I need my refund processed immediately. Please take action and resolve this ongoing issue!
I placed an order on DHgate 2-3 months ago, but after initial tracking updates, the shipment stopped moving. When I contacted the seller, I was told to "be patient", only to later find out that my package was lost in transit. Instead of sending the exact items I originally ordered, they offered a d...
I ordered a game console from DHgate.com on April 23, but accidentally confirmed the delivery due to a language barrier. When the package didn’t arrive, I contacted the seller, who told me the item was lost in shipping. I asked for a replacement, but the seller stalled until the transaction closed o...
I placed an order on Dhgate weeks ago, but the product has not been delivered despite being marked as "delivered" on their platform. I have tried finding support on the site, but there are no options to report undelivered items. The issue is further complicated because translation on the site doesn’...
I canceled an order on eBay over a month ago, but I still haven’t received my refund. Despite sending multiple emails to follow up, I’ve only received generic, unhelpful responses that keep delaying the process. It’s frustrating to deal with this lack of resolution for such a long time. As a last r...
On November 16, 2025, I placed an order on Dhgate for a pink leopard-print bag under order number 315003982766. Even though the payment was taken from my account, the order status has been showing “processing” for about a week, and the item has not even been shipped. I contacted both Dhgate and the...
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