I placed an order on Dhgate weeks ago, but the product has not been delivered despite being marked as "delivered" on their platform. I have tried finding support on the site, but there are no options to report undelivered items. The issue is further complicated because translation on the site doesn’t work, leaving me without a way to resolve the problem effectively.
I trusted Dhgate, paid for the product upfront, and expected reliable service. This situation is unacceptable. I am requesting a full refund for the undelivered item. Customers should not have to deal with such unreliable service and lack of proper support. Please address this issue urgently and ensure my payment is returned.
I placed an order on DHgate 2-3 months ago, but after initial tracking updates, the shipment stopped moving. When I contacted the seller, I was told to "be patient", only to later find out that my package was lost in transit. Instead of sending the exact items I originally ordered, they offered a d...
I ordered an item from DHgate that was returned after failing to pass through customs. However, despite the return, I haven’t received my refund. The seller told me to open a dispute, which I did, but I’m still waiting for my money. It’s been since March, and every time I reach out, I get the same r...
I ordered a product from Aliexpress, but it never arrived. Despite this, the system shows the item as delivered, which is completely false. I can’t track the package, and I have no idea which shipping company is handling it or where it might be. Reaching customer service has been nearly impossible, ...
I placed an order with Shein four months ago, expecting it to arrive within a reasonable time frame. However, despite the long wait, I have neither received my order nor been issued a refund. This situation is increasingly frustrating, as I have already paid for the items and have the receipt as pro...
I made a purchase on Shein, but my package has not arrived, and I haven't received a refund either. This situation is completely unacceptable. I have no idea who to contact or how to resolve this issue. I spent my money expecting the products to be delivered on time, but instead, I am left frustrat...
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