At the beginning of winter, I bought a pair of boots from Deichmann, but the stitching on one heel came undone. The company claimed after inspection that it wasn’t a manufacturing defect. If they don’t consider a seam coming apart within a year as covered by warranty, it implies they sell products without guarantees. I didn't ask for a refund or an exchange, just a simple repair, but this request was also denied. I will exercise my consumer rights and contact the relevant authority to ensure Deichmann addresses this issue. Unfortunately, this process will take some time. Due to the company's lack of support and responsibility for their products, I can’t recommend this brand.
I recently noticed that the cream-colored shoes I purchased from Deichmann developed black streaks on the inside due to the black strip along the inner sole. These marks have caused significant discomfort in terms of both appearance and usability. I submitted the product to your team for inspection ...
The Deichmann shoes I purchased were defective and I had to return them. They would not exchange them for a new pair of Hummel shoes despite the fact that they were still under warranty. As a last resort, I hoped to get a refund or exchange from Deichmann, so I sent the shoes back for further review...
I purchased a pair of Fila shoes from Deichmann, and after just 1-2 months of use, the sides started coming apart. I sent them in for inspection, but the fault was unfairly attributed to me. If a pair of shoes shows such defects in such a short time, it clearly reflects poor quality from the Fila br...
I bought a pair of Skechers boots from the store in November 2023. Not even a full year later, the stitching on the toe of the left boot came undone. Since the product came with a 2-year warranty, I submitted it for inspection—but Skechers didn’t take any action or offer any solution. I figured not...
I bought a pair of FILA men’s sneakers from Deichmann and was assured the shoes came with a 6-month warranty. I even paid extra for protective treatment and additional coverage. But in less than a month, the leather on the shoes started to crack—completely unacceptable for a product I barely had tim...
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