Deichmann Refused to Replace My Faulty Memphis One Shoes Despite Warranty
We bought a pair of Memphis One shoes from the Deichmann store in Diyarbakır. After less than four months, the soles showed significant collapses and deformations. Since the shoes were still under warranty, we returned them to the store for examination. However, they claimed that the damage was due to the user's fault and refused to replace the shoes or issue a refund, offering various excuses instead. It’s hard to believe a user could cause such extensive damage deliberately in such a short time, especially when I have worn many other shoes without any issues. The fact that both shoes—of the same brand but different colors—experienced identical sole collapse suggests a product defect, not misuse. Only the Memphis One brand shoes from Deichmann have shown this problem, unlike any other shoes I have purchased.
Even though customer service got back to me, they kept repeating the term "user error" for the defective product that deformed in 3.5 months. It's as if they're asking why we would misuse and deform a product we paid for. The answer to why there hasn't been user error with products purchased from other stores until now, but there is with this one, is clear: the product is of poor quality and has manufacturing defects. The store, which is supposed to be a big one, couldn't even bother to offer to repair the product, which is still under warranty. I won't buy shoes from this store.
