I recently noticed that the cream-colored shoes I purchased from Deichmann developed black streaks on the inside due to the black strip along the inner sole. These marks have caused significant discomfort in terms of both appearance and usability. I submitted the product to your team for inspection under warranty. However, I was informed that “no manufacturing defect was found.” When I spoke with your customer service, I was told that the formation of such stains was deemed “not possible by experts.” Still, this issue clearly results from the product’s own material and cannot be explained as user error. As a consumer, it is unacceptable for my complaint to be ignored, no responsibility to be taken, and no solution to be offered. Considering the product reached this condition in such a short time, treating it as normal is surprising. I kindly request a product exchange, refund, or at the very least, a repair. Otherwise, I will file a complaint with the Consumer Arbitration Board. I submit this for your attention and ask for my issue to be resolved as soon as possible.
I purchased a pair of Fila sneakers from Deichmann, and within just one to two weeks of use, the inner lining tore apart. I returned the shoes to the store for inspection, and they took them in, saying they would review the issue. However, I have now been waiting for two weeks, only to receive a res...
At the beginning of winter, I bought a pair of boots from Deichmann, but the stitching on one heel came undone. The company claimed after inspection that it wasn’t a manufacturing defect. If they don’t consider a seam coming apart within a year as covered by warranty, it implies they sell products w...
I bought a pair of shoes from Deichmann on 12.03, hoping they would be a trustworthy and long-lasting choice. Unfortunately, after only 4 months of regular use, I started experiencing major problems with the shoes. There were signs of wear and tear, with noticeable discoloration on the upper part. I...
I purchased a pair of Skechers shoes from Deichmann’s online store on 10.02.2025, paying ₺4,599.99. Unfortunately, in less than two months, the heel area ripped apart significantly, as can be clearly seen in the attached photo. I returned the shoes to Deichmann and explained the issue, only to recei...
Hello, I purchased a pair of shoes from Skechers, paying a premium compared to other market options. However, after a short period of use, the inner heel areas of both the left and right shoes have torn. I took them to the store and requested an exchange, and the product was sent for inspection. How...
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