I returned two dresses I bought from Forever 21 over a week ago, and I’m still waiting for my refund. It’s been well beyond the promised timeframe. I was told several times that the refund would be processed within five business days, but nothing has been credited back to my account.
I’ve followed up repeatedly, messaging customer service multiple times, and all I get are generic responses that lead nowhere. It feels like I’m being deliberately stalled with empty reassurances. This delay is unacceptable—especially since Forever 21 confirmed they received the returned items.
I paid for the items in good faith, and now they’ve had both my money and the dresses for over a week. If I don’t receive my refund immediately, I will escalate this issue by filing a formal complaint with the Consumer Arbitration Board.
Forever 21 needs to stop making excuses and process my refund without any further delay. Customers deserve timely service and accountability.
On 06/05/2025, I ordered two identical dresses in different sizes (XS and S) from Forever 21’s official website. Since the size S fit me, I initiated a return for the XS dress. Due to the Eid holiday, I created the return request on 06/19/2025. When I went to ship it using the provided return code, ...
It’s been 8 days since I returned my Forever 21 order (Order # ending in 630), yet I still haven’t received my refund, even though the stated processing time is 3-5 days. The returned item is in their possession, which they have confirmed, yet they continue to stall without providing my refund. I al...
I ordered a jacket from Forever21, and it arrived wet and covered in strange lint. Attempting to return it was a nightmare. The return code provided by Forever21 didn’t work with the shipping company, causing multiple issues before I could finally send it back. Now, even after completing the return,...
I placed an order on Forever 21’s website on July 17, expecting it to arrive in time for a birthday. It’s now been over 8 days, and they haven’t even shipped the order yet. This kind of delay is unacceptable, especially when there was no warning about extended processing times at checkout. I’ve con...
On September 21 at 6:50 PM, I made a purchase at a Forever 21 store, but my payment was declined at checkout, so I was asked to pay again. I showed the staff that my initial payment was pending on my banking app, but they insisted on a second payment. I ended up paying twice for a single item, and I...
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