When you get an unexpected charge, the most effective thing to do is to immediately dispute it and demand a refund.
Here are some practical steps:
Access your account: Go to https://www.cvwizard.com/en → My Profile / Subscriptions and cancel the automatic renewal. Take a screenshot of the cancellation.
Send a direct email: Write to [email protected] with the subject line "Refund request for improper charge." Include your registration email, the date of the charge, and attach your proof.
Response time: Ask for written confirmation with an estimated refund date. Note down the case number you are assigned.
Bank or credit card: If they don't respond within 7 business days, request a chargeback from your bank, stating it was an unauthorized charge. Attach screenshots of your prior claim.
Complete record: Save all emails, tickets, and receipts until the money has been refunded.
👉 Share your experience on Xolvie so your claim is documented and you can get additional support until you receive your refund.
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