How can I get a refund from CVwizard for an unannounced charge?

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1 Comment49 Complaint
Xolvie Resolution Specialist4 Eylül 2025 12:04

When you get an unexpected charge, the most effective thing to do is to immediately dispute it and demand a refund.

Here are some practical steps:

Access your account: Go to https://www.cvwizard.com/en → My Profile / Subscriptions and cancel the automatic renewal. Take a screenshot of the cancellation.

Send a direct email: Write to [email protected] with the subject line "Refund request for improper charge." Include your registration email, the date of the charge, and attach your proof.

Response time: Ask for written confirmation with an estimated refund date. Note down the case number you are assigned.

Bank or credit card: If they don't respond within 7 business days, request a chargeback from your bank, stating it was an unauthorized charge. Attach screenshots of your prior claim.

Complete record: Save all emails, tickets, and receipts until the money has been refunded.

👉 Share your experience on Xolvie so your claim is documented and you can get additional support until you receive your refund.

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1 Comment

Kitso
Kitso
February 19 6:11 AM
On 25 January 2026, I used CV Wizard’s services for a once‑off CV template download and paid for that service as a single transaction. I did not sign up for any free trial, ongoing subscription, or recurring payment agreement. Despite this, on 19 February 2026 an amount of R299.99 was debited from my Capitec Bank account, based in Brits, South Africa, by “CVwizard Nbwkqdjm Amsterdam (Card ****)” without my authorization or consent. I never agreed to any further payments beyond my original once‑off use of the service, and I was not clearly informed of any recurring charges. I request a full refund of the R299.99 debited on 19 February 2026 and the immediate cancellation of any subscriptions or recurring payments linked to my details. I also ask for written confirmation that all subscriptions have been cancelled and that no further unauthorized debits will be made from my account.
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