Subscription Issue From CvWizard

I recently used Cvwizard and selected what was clearly shown as an option for R19,99, not the full R299 subscription. The moment I entered my details, I was unknowingly signed up for a full monthly subscription. I only realised this when R299 was deducted from my bank account on 10-09-2026. When I contacted Cvwizard, they refused to refund me and tried to justify this by saying that the R19,99 is for the whole month but only for 15 days, after which you are automatically moved to a R299 monthly subscription. This information was not made clear or transparent at the time of purchase. If it had been, I would never have agreed, especially since there are many free CV tools and similar platforms online, and there is no reason to pay R299 for a service that can be obtained for free elsewhere. I also saw that many other people have complained about the same issue, which makes this feel like a deliberate and misleading subscription practice rather than an isolated error. I have already logged a complaint with my bank about this deduction. I request that my unwanted R299 subscription be cancelled immediately and that the full amount of R299 deducted from my account on 10-09-2026 be refunded, as I never knowingly agreed to such a subscription under those conditions.