Codashop accepted my Codapay payment but nothing was delivered, what’s the best way to proceed?

If Codashop accepted your Codapay payment but nothing was delivered;

• Check the Codashop order page and confirmation screen to confirm the payment shows as successful
• Verify the charge on your bank, card, or mobile billing statement (amount, date, reference)
• Confirm the game ID / user ID / server entered during purchase is correct
• Restart the game and log out/in, then wait up to 60 minutes for delayed delivery
• Do not repeat the payment to avoid duplicate charges

Contact Codashop support with a clear, final request;

• State that Codapay payment was successful but the in-game items or currency were not delivered
• Provide the order ID, game name, player ID/server, payment method, date, and amount
• Attach proof of payment (receipt, SMS, or bank statement)

Ask them to;

• Trace the Codapay transaction
• Manually credit the missing items or currency
• Refund the payment if delivery cannot be completed

If Codashop says the order was sent to the game;

• Contact the game publisher’s support with the same order details and proof
• Ask them to locate and credit the missing balance

If neither side resolves the issue;

• Save all correspondence and payment proof and file a complaint on Xolvie to report successful Codapay payment with no delivery and seek help recovering or disputing the funds