On 5 March 2026, I visited the Citroën Erdemir dealership regarding a premature wear problem on the central horn area of the steering wheel of my 2022 Citroën C5 Aircross, registration 34 FZR 364 and VIN VR7A45GFSNL039444. About a year ago I noticed that the rigid plastic part of the steering wheel ...
I purchased a Citroen e-C3 from Citroen Gülan Sancaktepe and paid ₺1,400,000 in cash. About a month after buying the vehicle, it broke down and left me stranded on the road because it did not charge. At the service, they told me that the sensor was defective. I delivered the car to Citroen Gülan San...
On 12.02.2026 at 11:40, I went to Citroën Otokoç Gebze service with my newly purchased Citroën C-Elysée due to a fault that is still continuing. At the service desk, I asked whether this fault would be covered under warranty, but I was told that they did not know whether it would be covered or not a...
I own a Citroën C4X that is still under factory warranty and on 21 January 2026 the vehicle gave a brain/ECU fault. I took my car to the Uşak Citroën authorized service Çağdaş Otomotiv and was informed that a spare part had to be ordered from abroad and that the delivery time would be around 60 days...
I purchased my brand-new Citroën ë-C4 in June 2025, and although the vehicle is only 8 months old, it was taken into service at the Tekirdağ–Çorlu Çetaş Citroën authorized service center with a damage record opened. Despite the fact that this is a vehicle under warranty and essential for daily use, ...
I purchased a brand-new Citroën New C4 X Max 1.2 PureTech 130 EAT8 on December 11, 2025. Starting on the very first day—while driving home from the dealership—I began experiencing freezing issues with the multimedia screen. The screen freezes on its own, the touchscreen sometimes does not respond at...
On December 27, 2025, I took delivery of my brand-new Citroën New C5 Aircross Max package, which is only 3 weeks old and has 850 km on it. On the morning of January 16, 2026, immediately after turning off the engine, the vehicle displayed an “Electric Traction System Fault” warning and became comple...
On 06 November 2025, I purchased a brand new Citroën C4 X from Citroën Alpata, paying a total of ₺1,720,000 via EFT. From the very first day, the issues I experienced have been completely incompatible with the concept of a “zero-kilometer” vehicle. The vehicle was delivered to me in a dirty and care...
In my Citroen C5 Shine, released in January 2024, I noticed a paint problem on the roof in June. Although my car is only 6 months old, experiencing such an issue in such a short time has been very disappointing. After the problem appeared, I contacted the authorized Citroen service at Arkas Karşıyak...
On 08.08.2025, I took my Citroen EC4 to Antalya Haşim Balaban Auto Service for the 75,000 km maintenance and to address unusual noises coming from the vehicle. The maintenance was completed, and my car was returned the same day, but I noticed the noise problem had not been resolved. The next day, a ...
"The process is still ongoing and there has been no response, positive or negative. When you comment under posts on Citroen's social media accounts (#Instagram #Citroen #Turkey), they immediately delete it, and if you insist, they send an automatic message, but this message is never solution-oriented. There is no trace of the attention and care shown when purchasing the vehicle. They do not respond in any way."
I purchased my Citroën C3 Aircross 1.2 PureTech vehicle as brand new on 12.05.2023. Despite being only 2 years old and having just 45,000 km on it, a ...
Hello. I am a Citroen C4X user. On the 3rd day of Eid al-Adha, I opened my sunroof and the vehicle jammed the sunroof curtain while pulling it back. While the sunroof was closing, on top of that, a wick from the sunroof fell on me. And the curtain came back with difficulty. After the holiday, I expl...
My 2020 model Citroen Berlingo, which is still under warranty, has had its fifth AdBlue malfunction. I took it to Bursa Neskar on May 22, 2025. They said it would take two weeks. Today, on June 27, 2025, it has been over a month since the part was ordered, and they have not provided me with a replac...
We bought our Citroen C5 Aircross vehicle from Ankara Ata in April 2024. We already had a 2020 model, we were happy with it; we accepted the loss with the exchange and bought our brand new vehicle from the Ata dealer. Our vehicle has covered 20,000 km; here are the experiences we had with this brand...
I bought a c4x model vehicle from the Citroen Ercan dealer in Elazığ province in 2024. The vehicle is currently 6500 km. While there was no external factor such as an accident, impact, friction, force, forcing, hitting, etc. in the vehicle, hairline cracks formed internally in the rear two taillight...
Hello Dear Authorized Person, The vehicle we purchased with interest from Citroen was insured with the comprehensive insurance policy offered and recommended by your company at the time of purchase. After a minor scrape, we returned to your business since we had insurance coverage. Even though we w...
In November 2023, I purchased a brand-new Citroen C5 Aircross. Before the warranty period expired, the vehicle developed four instances of roof paint peeling, clearly indicating a manufacturing defect and a defective product. To resolve this issue, I contacted Citroen Headquarters and explicitly req...
I purchased a brand-new 2024 Citroën Jumper, but from the very first day, I’ve experienced a vibration issue during start-up and when the vehicle warms up. I suspect the problem is caused by the clutch. Initially, I thought it might be due to my unfamiliarity with the vehicle, but the issue persists...
I have experienced the following issue with our 2022 C5 Aircross 1.5 BlueHDi Shine Bold EAT8 vehicle. On Saturday, November 9, 2024, I noticed cracks in various areas of the steering wheel, as shown in the photos. On the same day, I contacted the authorized service and spoke with Mr. A***** from the...
Hello, I purchased my Citroen C4 Feel Bold in 2023 and have been enjoying it until I discovered rust on the inner side of the left rear door for no apparent reason, as shown in the attached photo. Since the vehicle was less than a year old and still under warranty, I took it to the local service cen...
I purchased a brand new Citroen C5 Aircross in 2020, and the driver's seat has developed a deformation/tear. My request for repair or replacement was rejected by Citroen customer service, as I was informed by phone on October 17, 2023. According to customer service, the request was denied because th...
I purchased a brand new 2022 Citroen C-Elysee from a dealer, and I have taken my vehicle to the service center four times due to an AdBlue error. Each time, they reset the error and returned the car to me, but the same AdBlue issue reappeared. Currently, my vehicle has been at the service center for...
