I am submitting this complaint because the warranty service for my vehicle, which is still covered by the manufacturer's.../distributor's warranty, was unlawfully refused, resulting in defective after-sales service. I am the owner of a Citroën C5 Aircross, license plate 34 M** 901, VIN VR7ACYHZXRL0569
In my Citroen C5 Shine, released in January 2024, I noticed a paint problem on the roof in June. Although my car is only... 6 months old, experiencing such an issue in such a short time has been very disappointing. After the problem appeared, I contacted the authorized Citroen service at Arkas Karşıyak
"The process is still ongoing and there has been no response, positive or negative. When you comment under posts on Citroen's social media accounts (#Instagram #Citroen #Turkey), they immediately delete it, and if you insist, they send an automatic message, but this message is never solution-oriented. There is no trace of the attention and care shown when purchasing the vehicle. They do not respond in any way."
I purchased my Citroën C3 Aircross 1.2 PureTech vehicle as brand new on 12....05.2023. Despite being only 2 years old and having just 45,000 km on it, a
Hello. I am a Citroen C4X user. On the 3rd day of Eid al-Adha, I opened my sunroof and the vehicle jammed the sunroof cu...rtain while pulling it back. While the sunroof was closing, on top of that, a wick from the sunroof fell on me. And the curtain came back with difficulty. After the holiday, I expl
My 2020 model Citroen Berlingo, which is still under warranty, has had its fifth AdBlue malfunction. I took it to Bursa ...Neskar on May 22, 2025. They said it would take two weeks. Today, on June 27, 2025, it has been over a month since the part was ordered, and they have not provided me with a replac
We bought our Citroen C5 Aircross vehicle from Ankara Ata in April 2024. We already had a 2020 model, we were happy with... it; we accepted the loss with the exchange and bought our brand new vehicle from the Ata dealer. Our vehicle has covered 20,000 km; here are the experiences we had with this brand
I bought a c4x model vehicle from the Citroen Ercan dealer in Elazığ province in 2024. The vehicle is currently 6500 km.... While there was no external factor such as an accident, impact, friction, force, forcing, hitting, etc. in the vehicle, hairline cracks formed internally in the rear two taillight
Hello Dear Authorized Person, The vehicle we purchased with interest from Citroen was insured with the comprehensive in...surance policy offered and recommended by your company at the time of purchase. After a minor scrape, we returned to your business since we had insurance coverage. Even though we w
In November 2023, I purchased a brand-new Citroen C5 Aircross. Before the warranty period expired, the vehicle developed... four instances of roof paint peeling, clearly indicating a manufacturing defect and a defective product. To resolve this issue, I contacted Citroen Headquarters and explicitly req
I have experienced the following issue with our 2022 C5 Aircross 1.5 BlueHDi Shine Bold EAT8 vehicle. On Saturday, Novem...ber 9, 2024, I noticed cracks in various areas of the steering wheel, as shown in the photos. On the same day, I contacted the authorized service and spoke with Mr. A***** from the
Hello, I purchased my Citroen C4 Feel Bold in 2023 and have been enjoying it until I discovered rust on the inner side o...f the left rear door for no apparent reason, as shown in the attached photo. Since the vehicle was less than a year old and still under warranty, I took it to the local service cen
I purchased a brand new Citroen C5 Aircross in 2020, and the driver's seat has developed a deformation/tear. My request ...for repair or replacement was rejected by Citroen customer service, as I was informed by phone on October 17, 2023. According to customer service, the request was denied because th
I purchased a brand new 2022 Citroen C-Elysee from a dealer, and I have taken my vehicle to the service center four time...s due to an AdBlue error. Each time, they reset the error and returned the car to me, but the same AdBlue issue reappeared. Currently, my vehicle has been at the service center for
I own six Citroen C-Elysee vehicles, and one needs an axle replacement at an authorized service center. The repair costs... ₺26,000, but Citroen won't even cover 50% of the cost, despite all our vehicles having authorized service maintenance histories. They claim they can't contribute because the vehi
On Wednesday, July 3rd, I took my 2022 Citroen C3 Aircross Shine (still under warranty) to Arkas Citroen in Gaziemir, Iz...mir, because the sunroof wasn't working. They said the sunroof motor needed replacement, which they did under warranty. However, the problem persisted. Then they claimed the motor
Citroen's handling of a faulty airbag replacement issue for my 2014 C3 model vehicle is just speaks for itself, and the...ir understanding of customer relations!! I received a notification on my phone indicating that my airbags needed to be replaced due to a manufacturing defect and that the replacem
On February 28, 2020, I took delivery of my 2020 model Citroen C5 Aircross. Recently, there was a water leak from the EG...R valve cooler housing, which drained the engine coolant and caused my car to overheat and stop working. The service center replaced the part, but I believe this issue should be co
"The company headquarters contacted me and resolved my issue. Thank you..."
Hello, I am the owner of 34 *** 364 (VR*ACY****0418) with 20/07/2023 traffi...c exit. My vehicle has been regularly maintained at Istanbul Mersa authoriz
I purchased a brand new Citroen C3 Aircross in November 2022. Since purchasing, I have been unsatisfied with the materia...l quality, comfort, insulation, and sound performance. In the following days, I had problems such as radio noise, hissing, and crackling. I complained when I took it to Erdemir for
My Citroen Berlingo was diagnosed with a steering box problem during an authorized service check, and I was told it will... be fixed under warranty. However, I was informed that the part is not accessible in Turkey and would have to be ordered from outside. It's been 1.5 months and the part is still no
On February 17, 2024, I ordered a Citroen C4X model car from Nev Oto Tarabya Citroen Dealership and made the necessary p...ayments. During the process, I asked my sales consultant if I could check the car for any flaws before taking delivery, and they responded via WhatsApp that they would notify me of
Hello, I'm sharing my frustrating experience with my Citroen vehicle that underwent repairs costing ₺70,000 eight months... ago. Unfortunately, the same problem has recurred, and the authorized service, Çetaş, initially acknowledged the identical issue. However, when I mentioned the repair should be un
