On February 28, 2020, I took delivery of my 2020 model Citroen C5 Aircross. Recently, there was a water leak from the EGR valve cooler housing, which drained the engine coolant and caused my car to overheat and stop working. The service center replaced the part, but I believe this issue should be considered a manufacturing defect, as it occurred at just 115,000 km in four years. As a mechanical engineer with some knowledge of these matters, I was told at the service center that if the car was still under warranty, the replacement would have been covered. The part in question is difficult to access, requiring the engine to be removed for the replacement. I believe the cost of such a defect should not be passed on to the customer, as it is not due to misuse. I request that Citroen Turkey or Stellantis take the necessary action regarding this issue.
We bought our Citroen C5 Aircross vehicle from Ankara Ata in April 2024. We already had a 2020 model, we were happy with it; we accepted the loss with the exchange and bought our brand new vehicle from the Ata dealer. Our vehicle has covered 20,000 km; here are the experiences we had with this brand...
I have a brand new 2022 C3 Aircross petrol model with a warranty. On January 25, 2024, I dropped off my car at the Kayseri İnciroğlu service center after the engine malfunction light turned on. According to their statement, the pistons were carbonized and required repair. I got my car back on April ...
My Citroen C3 2020 has been displaying a persistent engine fault error. I confirmed the chronic nature of this issue with the Kadikoy Citroen Deniz authorized service and complaints online. The authorized service charged a whopping 67,000 TL to fix this long-standing issue. I contacted Citroen Turke...
I purchased a brand new Citroen C5 Aircross in 2020, and the driver's seat has developed a deformation/tear. My request for repair or replacement was rejected by Citroen customer service, as I was informed by phone on October 17, 2023. According to customer service, the request was denied because th...
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