On February 17, 2024, I ordered a Citroen C4X model car from Nev Oto Tarabya Citroen Dealership and made the necessary payments. During the process, I asked my sales consultant if I could check the car for any flaws before taking delivery, and they responded via WhatsApp that they would notify me of any issues such as scratches or repairs. On February 23, 2024, at 5:30 p.m., I went to the dealership to get my car. During the delivery, I observed a little paint peeling on the inner side of the front hood (Photo 1) and a scratch on the left front fender bolt (Photo 2), which I mentioned to the dealer. They gave me a stamped and signed document for the hood issue, but they said they couldn't supply one for the fender because no action had been taken. Two days later, on February 26, 2024, I had the paint thickness measured for peace of mind and discovered that it was high in micron value. Additionally, I discovered that the fender had been altered and was pressing on the door. I went to the Nev Oto Tarabya Citroen shop to resolve the matter. On February 26, 2024, at 1:55 PM, I discovered that the process had been reported to Citroen Turkey under warranty (Photo 3). I called Citroen Turkey Customer Service, alerting them that the new automobile we received was not as perfect as advertised; it was malfunctioning. I sought a complaint and replacement, and they promised to handle it within two business days. On February 28, 2024, they phoned me for a legal briefing, informing me that the inquiry was still underway and that I should wait for more updates. Unfortunately, I see the extended investigation of a flaw identified by the dealership as a ploy to prolong the process and discourage me. While they told me that there would be no problems with operating the car during this time, I am unwilling to actively utilize it owing to fears about potential problems caused by higher mileage.
Due to the defectiveness of the C4X model car purchased from Nev Oto Tarabya Citroen Dealer, we reported the situation and opened records with both Citroen Turkey and Nev Oto. The defect of the vehicle was reported to Citroen Turkey with reports from the Nev Oto Tarabya service.
We requested the PDI report of the vehicle from Citroen Turkey, but they did not provide us with any report. Later, they called us to ask about our demands, whether for a return, exchange, or loss of value, and we stated that we wanted compensation for the loss of value due to the defect, not a return or exchange.
They kept postponing the date of resolution and finally said they would get back to us on March 18, but they did not. We repeatedly contacted them by phone to follow up on the lack of response. On March 21, they called again and, despite acknowledging the defect, they said they would not accept our request without providing any justification.
Throughout this process, they have not communicated in writing at all. We believe the reason for this is to avoid leaving legal evidence. As a result, since they have not responded positively to any of our requests for a vehicle whose defects were documented by the dealer's service, we will take legal action. During this process, we will seek compensation for all our material and moral losses.
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