I purchased a disassembled wooden cabinet from Trendyol on July 5th, from a seller named "avmpark." It was a struggle, but they finally shipped it via a courier called "Ceva" on July 17th. The tracking page showed that the package arrived in my city on July 20th at 9 AM and was out for delivery. But hours passed, and no sign of the delivery. When I called the courier for a better estimate, they told me they don't give specifics and that they usually call before arriving. However, I just received an SMS saying the package was delivered! But there was no delivery and the link in the SMS showed a different delivery from 2020. On Trendyol's page, it still says the package was delivered to me. When I contacted their customer service, they brushed off the issue, saying not to worry and to wait until tomorrow. If it still doesn't come, then contact them again. I hope the package hasn't gone missing!
On October 9, 2025, I purchased a furniture item from Trendyol, which was shipped via Ceva with the tracking number UT0136032. Although the system showed “out for delivery” on October 22, 2025, as of today, November 4, 2025, I still haven’t received my package. During this time, I called Ceva custom...
I purchased a home appliance from the Trendyol seller “modatrend34-istanbul” on March 27. Although it wasn't delivered on March 28, the system showed it as delivered. Since I never received the item, the 14-day return period kept running, and every time I contacted Trendyol, I was given different an...
I am very unhappy with Trendyol's service. I purchased an item with tracking number 1Z885W8Y6800370040 on July 5, 2023. It was given to UPS for delivery on July 6, 2023, by the sender. An attempted delivery was made to my address on July 11, 2023 (Monday), but I was not home, so the package was retu...
On July 23, 2025, I placed an order on Trendyol for the Vavello Aura bedroom set. The product was delivered both significantly delayed and incomplete. Since the items were missing, I requested a return. Additionally, Trendyol created a supply package to complete the missing parts, but this package w...
On April 16, 2025, I purchased a product sold directly by Trendyol, and it was shipped the same day. On April 17, Trendyol Express marked it as out for delivery and sent me the tracking code via SMS. Just one minute later, I received another message saying they couldn’t reach me. I was at home waiti...
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