On October 9, 2025, I purchased a furniture item from Trendyol, which was shipped via Ceva with the tracking number UT0136032. Although the system showed “out for delivery” on October 22, 2025, as of today, November 4, 2025, I still haven’t received my package. During this time, I called Ceva customer service twice. In both calls, I was told that “the courier tried to contact you but couldn’t reach you.” However, I never received any calls, and being misinformed about this caused me additional frustration. No solution was offered by customer service either. I have never experienced such a delay before. I request that my product, worth ₺6,286, be delivered to me as soon as possible, completely and without any issues.
I purchased a product from Trendyol's online store for ₺37,490.00 on December 27, 2023. However, as of January 16, 2024, the item has not yet reached me. The logistics company Ceva has failed to deliver the product due to its technical equipment shortcomings. Despite my lack of request, the driver c...
On July 23, 2025, I placed an order on Trendyol for the Vavello Aura bedroom set. The product was delivered both significantly delayed and incomplete. Since the items were missing, I requested a return. Additionally, Trendyol created a supply package to complete the missing parts, but this package w...
On July 28, 2025, I placed order number 10387158791 totaling ₺3,064.68, which was handed over to Aras Kargo (Tracking Number 5655*******53). On July 30, 2025, I received an email stating that the order had been delivered; however, no product ever reached me. When I called the cargo branch, they info...
On September 10, 2025, I placed an order through Trendyol for an Awox brand study desk (#10494175533). The estimated delivery date was shown as September 13, 2025. However, for the past 6 days, the product status has remained “on the way” in the system, and it still has not been delivered to me. My ...
I placed an order on Trendyol on January 16, 2025, at 5:09 PM, purchasing two items. One of the items was delivered on January 18, but the second item has yet to arrive, even though the delivery date has passed. The tracking system shows it "out for delivery" all day, yet my address is only 15 minut...
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