On July 4, 2026, I booked a taxi through the InDrive app in Istanbul. Although the fare displayed in the app was 592 TL,... I noticed immediately after getting out of the vehicle that 754 TL had been charged to my card through the POS terminal at the end of the trip. There was a significant difference
I have been using the InDrive app in Istanbul, but I have been unable to access my account for approximately one month b...ecause I changed my phone number. The login verification code is still being sent to my old phone number, which I no longer use, so I have no way to access my account. I simply wan
On April 25, while using the InDrive app as a passenger, I agreed to a fare of 600 TL for a ride. However, at the end of... the trip, 1,232 TL was charged to my card. In other words, I was charged an additional amount through the app and by the driver beyond the fare we had agreed upon. As soon as I n
I’ve been a long-time user of the inDrive app, but I’m beyond frustrated with how much the platform has deteriorated eve...r since it became more popular. What made inDrive unique—and actually fair—was that passengers and drivers could agree on a price before the ride. This allowed us to negotiate fare
On May 9th, I took a ride in Panama City using the inDrive app. The fare was $7.80, and I paid the driver $20 in cash. H...owever, instead of giving me back my $12.20 in change, the driver quickly drove off before I could say anything. This is completely unacceptable and feels like outright theft. The
I'm really not happy with the inDrive App because it gives wrong arriving times and has an unfair complaint process. The... app said the driver would be here in three minutes, so I quickly got ready. After just one minute, the driver left and reported me, which caused me a lot of stress and trouble. If
I recently used the inDrive app for a taxi ride, and the initial fare was listed at 280₺. Once we reached my destination..., the app showed a final charge of 243₺, which seemed reasonable. However, inDrive still billed me the original 280₺, then claimed there was an extra fee because I chose to pay by
I am beyond frustrated with inDrive! My account was blocked just because I requested the correct fare from a passenger. ...The most ridiculous part? I was never even informed about the suspension beforehand! When I checked the reason, the system claimed that drivers "cannot charge passengers extra beyo
I booked a ride with inDrive, clearly informing the driver from the start that we had a device to transport, which was s...mall enough to fit in the car. It was urgent, and we needed to get it to another location as soon as possible. The app showed a 7-minute arrival time, but the driver took 18 minut
I downloaded the inDrive app and booked a ride, only to wait 10 minutes for the driver to arrive. Just one minute before... pickup, the driver canceled the ride without any explanation. There was no way to contact customer support or speak to an actual representative about this issue. The lack of acco
I canceled a ride on inDrive about 10 minutes ago, but when I requested another car, the same driver appeared again. Not... only did he accept my request a second time, but he also sent me an inappropriate message. This is completely unacceptable! Why is a driver who was already canceled able to take m
I used the inDrive taxi app to request a ride on a route I frequently take. The normal fare is ₺280, but I was in a hurr...y and accepted the driver’s ₺390 offer via POS payment. However, the driver took a longer route and, near the destination, told me, "It gets too complicated from here, so walk the
inDrive (formerly inDriver) is a global mobility and delivery platform founded in 2012. The company is owned and led by its founder, Arsen Tomsky, and has become a major competitor in the international ride-hailing market.
Customers looking for assistance can reach out to the official customer support email at [email protected]. Currently, there is no official phone number publicly available for general customer service inquiries.
inDrive operates in the ride-hailing and logistics industry, standing out with its unique peer-to-peer pricing model. Instead of relying on algorithms to dictate prices, the app allows passengers and drivers to negotiate and agree on a fair price before a trip begins. The brand's main services include:
Customer feedback indicates a notable amount of frustration regarding driver behavior, safety, and the platform's dispute resolution processes. Users frequently report that the decentralized nature of the app can lead to inconsistent service quality and accountability issues.
If you’ve experienced issues with inDrive, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
