I am very unhappy with Trendyol's service. I purchased an item with tracking number 1Z885W8Y6800370040 on July 5, 2023. It was given to UPS for delivery on July 6, 2023, by the sender. An attempted delivery was made to my address on July 11, 2023 (Monday), but I was not home, so the package was returned to the branch. When I contacted customer service about the situation, they assured me that another delivery attempt would be made. I've been waiting at home for a week, believing their words. However, when I contacted customer service again today, July 17, 2023 (Monday), I learned that my package had been returned by the shipping company due to waiting for more than 3 business days. Why did you leave my package at the branch instead of making another delivery attempt? Is it a proper practice to return a package without informing the recipient? Will I be able to repurchase the item at the same price in this day and age, or are you arbitrarily processing returns? I demand an immediate resolution to my distress, and I expect the sender to be contacted as soon as possible to ensure that my item arrives in my hands.
Hello, I purchased a bookshelf from the 'Analytic Furniture' company through Trendyol on July 17, 2023. Despite the delivery status showing as completed on July 19, 2023, my product did not arrive. After checking the tracking information, I found that the package was at the UPS Turkey branch in my c...
My package with tracking number 1ZC337R06859567425 was marked as "delivered" on 28.11.2024, but I have yet to receive it. I’ve reached out to UPS customer service and the local branch since November 29, 2024, but my issue remains unresolved. The courier claims the package was delivered, but I can't ...
Waiting for my UPS delivery, which was supposed to come on July 24, 2023, has been challenging. My package hasn't shown up as of today, July 27, 2023. I've called customer service more than once, but all they say is that they've put in a request for faster delivery and that someone from the right te...
On September 16, I took time off work and waited at home all day to receive my shipment with tracking number 1ZA7X3326878533463, which was marked as out for delivery. However, although the courier never came, I received an SMS stating, “Delivery attempt made, recipient not at address.” On September ...
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