A relative purchased baby clothes for us through the Trendyol app, but they didn't account for the correct size based on our baby's birth date, so we needed to exchange them. However, Carter's informed us that although they sell products on Trendyol, returns can only be processed through Trendyol. Essentially, despite selling their own products, they can't handle exchanges at their store, even if the items are tagged and invoiced. They suggested I return the gift to my relative and have them process the return. Anyone considering buying from Carter's should be aware of this policy.
On April 16, 2025, I placed an order on Trendyol from H&M’s official store for a pair of baby leggings. Despite ordering a specific size, they sent me a completely different size. What’s even more frustrating is that the correct size is still in stock, yet they refuse to process an exchange. Their ...
On July 2nd, I ordered a baby bath set for my baby from Trendyol. However, the seller sent me a beach umbrella instead, as shown in the photo. I contacted the seller, who sent me a return code and arranged for Aras Kargo to pick up the incorrect item from my address. But neither the courier company ...
I ordered a day coat from Bershka on November 24, 2023, and I obtained this order through Trendyol online shopping site. When my order arrived, I felt that it was too big in size and I wanted to change it. When I connected to Trendyol customer service, they said that they did not make exchanges and ...
I've got a bone to pick with Trendyol. I placed an order through their platform, but when I tried to request a return code for the items I wanted to send back, I hit a brick wall. The online system wouldn't display the code, leaving me unable to proceed with the return. I've tried reaching out to Tr...
Our return was denied by Trendyol for unacceptable reasons. We initiated the return process on time, but the carrier company refused to pick up the merchandise. Despite multiple attempts to contact customer service for assistance, we received no help or guidance. Today, we managed to take the mercha...
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