Carter's

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8 Complaints
Carter's
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1
Haluk is completely dissatisfied with the result

Skip Hop Sippy Cup Purchased from Carter's Leaks After Only 3 Days of Use

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Haluk
October 31, 2024 1:58 pm
31
Skip Hop Sippy Cup Purchased from Carter's Leaks After Only 3 Days of Use

Carter's Romper Too Small Despite Ordering a Size Up

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Mehtap
September 17, 2024 4:49 pm
27

Incorrect Pricing at Carter’s OshKosh – Charged More Than Label Price at Checkout

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Gizem
August 24, 2024 11:28 pm
25
5
Buket is very satisfied with the result
Resolved

My New Trunki Kids' Suitcase from Carter's Broke Before First Use

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Buket
May 23, 2024 10:48 pm
34

"I received a phone call from Carter's regarding the matter. They provided me with the phone number of the gentleman who is the importer of Trunki suitcases and gave me the opportunity to speak with him directly. The gentleman had already been informed about the issue and offered me options: I could either send the product for repair or he could explain to me what I needed to do to fix it myself. I chose to repair it myself instead of dealing with shipping. He explained very clearly and understandably what I needed to do and assured me that if I caused any damage during the repair, he would take responsibility. Thanks to this, we resolved the issue very practically. I would like to thank both Carter's and Trunki for their solution-oriented approaches. Thank you also for not disappointing my trust."

My New Trunki Kids' Suitcase from Carter's Broke Before First Use
1
Gökay is completely dissatisfied with the result

Carter's Baby Clothes Exchange Issue

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Gökay
May 08, 2024 2:36 pm
32
Carter's Baby Clothes Exchange Issue
1
Filiz is completely dissatisfied with the result

I Bought Two Carter's Sippy Cups and One is Already Damaged

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Filiz
April 18, 2024 11:30 am
31
I Bought Two Carter's Sippy Cups and One is Already Damaged

Carter's No Exchange Policy and Poor Customer Service

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Esra
April 05, 2024 6:26 pm
31

Carter's: Overpriced, Poor-Fitting Baby Clothes

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Dilara
October 30, 2023 4:18 am
40

Frequently Asked Questions (FAQ)

How do I check my Carter's order?

To check your Carter's order, log into your account on Carters.com, OshKosh.com, or SkipHop.com. If you haven't created an account, contact customer service for assistance.

How long does it take Carter's to deliver?

Carter's offers Standard Delivery, which typically takes 3-8 working days. Delivery is free for orders over $35 and purchases made using a Carter's Card. For orders under $35, the delivery fee is $6. Delivery time and costs may vary.

How do I return something to Carter's?

Products purchased from Carter's or OshKosh B'gosh can be returned to a store with the receipt or packing slip. Items can also be returned by mail to the address on the packing slip. For more information, contact Carter's customer support.

How long does it take to get a refund from Carter's?

Carter's initiates the refund process upon receipt of the returned items. The credit will be awarded to the card used at purchase, and the process should be completed within two weeks.

How do I contact Carter's customer service?

Carter's customer service can be reached by phone at 877-333-0117 or 762-232-1399 on workdays from 7 am to 10 pm EST.

Carter's: Brand Overview

Founded in 1865 by William Carter, Carter's (officially Carter's, Inc.) is one of the oldest, largest, and most recognized brands of baby and children's apparel in the United States. With over a century of history, it has grown into a major corporate entity that also owns other popular brands such as OshKosh B'gosh and Skip Hop. Carter's is widely known as a verified, trusted, and publicly traded corporate business that serves millions of families globally.

Sector and Activities

Carter's operates in the retail and fashion industry, specifically dominating the baby and children's apparel market. The brand designs, manufactures, and sells a wide variety of products including everyday clothing, sleepwear, outerwear, shoes, and baby accessories. They provide their services through their official e-commerce website, proprietary retail stores across the globe, and partnerships with major department stores.

Customer Sentiment and Insights

In general, Carter's receives high praise for the affordability, durability, and cute designs of its children's clothing. Many parents appreciate the frequent sales and the quality of the fabrics used. However, based on online customer trends and complaint platforms, there are a few areas where users should be cautious:

  • Shipping and Delivery Delays: A frequent complaint involves orders taking longer than the estimated time to arrive, especially during major holiday sales and clearance events.
  • Customer Service Accessibility: Users have reported long wait times and difficulties in reaching a live representative when trying to resolve order issues or track lost packages.
  • Return and Refund Processes: Some customers express frustration over delayed refunds or complications when trying to return items purchased online.
  • Order Cancellations: There are occasional reports of the company canceling parts of an order without prior notice due to stock inaccuracies.

Share Your Experience

Have you recently purchased items from Carter's? We encourage you to share your personal experiences, write a detailed review, and help guide other consumers by leaving your feedback about this brand below.