Our return was denied by Trendyol for unacceptable reasons. We initiated the return process on time, but the carrier company refused to pick up the merchandise. Despite multiple attempts to contact customer service for assistance, we received no help or guidance. Today, we managed to take the merchandise to the carrier company's office, only to have our return denied, with the reason being that we were one day late. This delay was entirely beyond our control, as we relied on the carrier company to fulfill their responsibilities. How could we be late when we initiated the return on time, received the return code, and were never informed that the code would expire on a specific date? It feels unfair and frustrating to face such obstacles despite following all the required steps.
I bought the product with delivery number 8504109469 from the Trendyol seller and it arrived damaged. I returned it to the Trendyol courier company with the return code. I bought it from a different seller at the same time. I returned a product with delivery number 8484275214 by providing the correc...
The products I purchased through Trendyol were delivered to me on November 8th. I informed Trendyol that I was experiencing problems with the products and wanted to return them. Customer service representatives had previously assisted me by providing a return code when I missed the return deadline, ...
Dear Trendyol Team, I registered on Trendyol, but since my foreign phone number was not accepted by the system, I used my brother's number during the registration process. On May 9, I ordered two products from Trendyol. Although the product descriptions stated that the items would be shipped the sam...
I've got a bone to pick with Trendyol. I placed an order through their platform, but when I tried to request a return code for the items I wanted to send back, I hit a brick wall. The online system wouldn't display the code, leaving me unable to proceed with the return. I've tried reaching out to Tr...
First, Trendyol canceled my order without even calling me. Even though I updated my address for the order, I was first told that the address change was made. Then, they claimed to have left the package at the original location. When I asked where they left it, they repeated the initial response. Whe...
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