I've got a bone to pick with Trendyol. I placed an order through their platform, but when I tried to request a return code for the items I wanted to send back, I hit a brick wall. The online system wouldn't display the code, leaving me unable to proceed with the return. I've tried reaching out to Trendyol customer service several times, but unfortunately, I only encountered their automated response system, which didn't help me make any progress. I tried reaching out via chat, but got no response. When I tried to reach out to a Trendyol assistant, all I received was an error message. Even after I put in the delivery code, the system couldn't find it. When I reached out to Trendyol's return shipping department, they kindly let me know that they are not associated with Trendyol and solely handle the collection of return items at the door. In a nutshell, I'm stuck with my return items and no help from Trendyol. I'm demanding a resolution and some feedback. Hopefully, this complaint will spur some action.
The product I purchased from Trendyol was mistakenly delivered to someone else due to an error by the delivery company, and in return, I received anot...
I ordered two of the same products from a store on Trendyol, but while one of the products reached me, the other never did. Despite submitting 3-4 support requests, Trendyol kept saying the product had been delivered due to partial shipment. As of today, it has been 1 month and 21 days since the pro...
I ordered from Trendyol (Touché brand) on October 2 and issued a return on October 3 for three items, one of which was damaged. The return was shipped on October 4, and I received the delivery confirmation on October 7. However, I only received a refund for one item, and the refunds for the other tw...
Trendyol charges for undelivered items, making arbitrary agreements, and expecting compliance. My money is currently held hostage, and the product is nowhere in sight. I'm ready to take this matter to court. Initially, they claimed the product was delivered to my door, but upon inspection, it was no...
I've never encountered such a lack of concern from any company's customer service as I have with Trendyol. It's quite disheartening. Trendyol hosts a variety of stores that frequently send out incorrect products. Unfortunately, instead of taking action to address this issue or hold the sellers accou...
Comments