I booked a car online through Carjet and made a prepayment of €252 in advance. However, when I arrived at the airport to pick up the vehicle, the rental company I was directed to informed me that they had no connection whatsoever with Carjet. They refused to give me the car unless I paid an additional fee, which had never been mentioned during booking.
Since I refused to pay this unexpected charge, I did not receive the car, and Carjet has still not refunded my €252 prepayment. This situation is unacceptable — I paid for a service that was never provided and received no assistance or communication from Carjet.
I request the immediate refund of my €252, as I did not receive any service, and I hold Carjet responsible for allowing unauthorized or misleading partner companies to operate under its name.
I booked a 23-day car rental through Carjet and paid a €288 deposit using my debit card. However, when I arrived at the airport to collect the car, I was told that only credit cards were accepted, and the vehicle was not handed over. This requirement was not clearly stated during the booking proces...
On October 21, I rented a car through Carjet from Sabiha Gökçen Airport, and I was supposed to be met by a staff member at 7:00 AM. However, despite waiting at the airport from 6:30 until 9:00, no one arrived, and I was unable to reach anyone. Carjet also never responded to me in any way. I had alr...
On August 3, 2025, I made a car rental reservation through Carjet (Reservation No: 180700502) for 6 days at Casablanca Airport. During the booking process, I paid approximately $264, and the confirmation email was sent to me shortly afterward. However, when I arrived at the airport and called the n...
On June 29, 2025, I booked a Citroën C3 through Carjet for pickup at Istanbul Airport, with drop-off in Austria, and paid a €90 prepayment. However, when we arrived at the airport, we were given a Fiat instead — a much smaller vehicle with limited trunk space that couldn’t accommodate our luggage. ...
On September 21, 2025, I booked a car rental through Carjet in İzmir and also purchased insurance for the booking. However, when I arrived at the Yours Car Rental office to collect the car, I was told that I had to buy a new insurance policy and that €1,200 would be charged (not blocked) from my car...
Comments