I helped my brother rent a car in Tangier, Morocco through the Carjet.com app using my own credit card. The payment was taken, but when they went to pick up the car, they were asked to pay an additional amount. We were never informed about any extra charges during the booking process, which makes this situation even more unacceptable. Not only was the car not handed over, but we also didn’t receive a refund. Despite several attempts to contact them through their website and support channels, we received no response. It’s nearly impossible to reach Carjet.com, and I’ve been left completely mistreated. I absolutely intend to take this matter to court. I also have all the necessary documents in hand.
I helped my brother book a car rental in Tangier, Morocco through the Carjet.com app, using my own credit card for the payment. The payment was successfully charged, but when he arrived to pick up the car, the local rental company demanded additional money that was never mentioned in the booking ter...
I booked a car online through Carjet and made a prepayment of €252 in advance. However, when I arrived at the airport to pick up the vehicle, the rental company I was directed to informed me that they had no connection whatsoever with Carjet. They refused to give me the car unless I paid an addition...
I booked a 23-day car rental through Carjet and paid a €288 deposit using my debit card. However, when I arrived at the airport to collect the car, I was told that only credit cards were accepted, and the vehicle was not handed over. This requirement was not clearly stated during the booking proces...
On August 3, 2025, I made a car rental reservation through Carjet (Reservation No: 180700502) for 6 days at Casablanca Airport. During the booking process, I paid approximately $264, and the confirmation email was sent to me shortly afterward. However, when I arrived at the airport and called the n...
With reference number CJT-185238223, I rented a car through the Carjet app from Hit Rent a Car in İzmir. When I arrived to pick up the car, the rental agent continuously changed the conditions and tried to force additional charges on me. First, they said they would block €900 on my credit card, and...
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