For more than two months I have been unable to log in to my Bybit main trading account on the app. My account was disabl...ed on 2026/02/26 at 10:43:54, and since then I have repeatedly contacted customer support from Nigeria but still do not have access to my account. Recently, Bybit support has asked
I am experiencing a very serious problem with the Bybit compliance team. My case review has been ongoing for more than 1...12 days, even though I submitted all the documents they requested on time. Despite my full cooperation and timely submission of all required information, there has been no progres
I am using a TradeFi MT5 standard account from Morocco, and I want to report a very serious issue regarding an unauthori...zed position that was opened on my account without my permission. On 08.03.2026 at 23:23:22 GMT, a position was opened on my MT5 account even though I did not log in or trade at th
Since yesterday, a portion of my balance on my ByBit account registered wit...h the email address Harunaismaila**@gmail.com has been temporarily locked f
My regular Bybit trading account (ID: 67979***) was suddenly restricted today at around 2:30 p.m. Since then, I have bee...n unable to receive or withdraw the funds in my account. I urgently need this money to pay my wife’s pregnancy-related hospital bills, so this restriction is causing serious financ
I am writing regarding an old Bybit account that I can no longer access and for which I am seeking recovery assistance. ...I registered this account from Nigeria and primarily used it for spot trading, savings, and P2P trading. Unfortunately, I have lost access to the email address that was used to cre
Today at around 12:00 PM, I submitted a withdrawal request for $460 from my Bybit TR account to my personal Yapı Kredi B...ank account via direct bank transfer. Even though approximately six hours have passed, the money has still not been credited to my account. When I contacted live support, I was re
"My issue was resolved, even if it was delayed."
I am a Bybit user on the mobile application and my account has been hacked. About two months ago, someone gained unautho...rized access to my account and changed the email address linked to it. Since then, I have not been able to log in or use my account. I contacted Bybit customer support, but they di
I am Emre A***. Even though I have successfully completed all verification steps on Bybit.com without any issues, I have... been unable to complete the KYC verification for my Bybit TR account. Since around December 20, despite completing all required verifications and the video call, my account status
Hello, I transferred 60.2 USDT from my Bybit account to my Binance account using the TON network. Because I made a mista...ke in the memo field during the transaction, the funds did not arrive in my Binance account. I contacted Binance, shared the requested TXID, and together we created a refund TXID
My identity verification (KYC) process on Bybit TR has not been completed for approximately 20 days. Even though I enter... the video verification section in the app and wait for hours, no solution is provided and I receive no follow-up or response. Because my identity verification has not been comple
For approximately 10 days, I have been unable to complete the identity verification (KYC) process on the Bybit TR mobile... app. When I try to verify my identity, the system requires me to proceed to a live video verification step with a customer service representative, but the connection never works.
Bybit UID: 531331 Bybit TR (Turkey) UID: 531351 Case ID: 23336939 Second Case ID: 23334011 Transaction ID 1: exc19998420...25412820992 Transaction ID 2: exc1999842162096799744 On December 13, 2025, around 5:00 PM, I made two separate bank transfers to my Bybit TR account. One transfer was approximatel
I am writing to report a serious scam I experienced today, December 13, 2025, on Bybit P2P and to request urgent action.... During a P2P transaction, another user convinced me to participate in what they called a “giveaway,” and, based on this, I sent 3,503 USDT from my Bybit wallet. After I transferre
I am writing to you about a serious problem with my Bybit account after a recent password change. On 12 December 2025, I... changed my account password, and since then, I have not been able to make any withdrawals. When I attempt to withdraw, I receive information that I must wait 24 hours due to the p
I am unable to complete the identity verification process on the Bybit TR app using my iOS device. At the stage where th...e process should move to a live video verification, I consistently receive the error message “No connection, please try again later.” I have tried approximately 20 times since yest
I attempted to complete identity verification through the Bybit TR app, but during the live video call step, I waited fo...r a full hour without anyone answering the call. I am using an Android device, and this was my first attempt at verification, yet I encountered an unreasonably long wait time with
For about one month, I have been unable to update the phone number and email address linked to my Bybit account. The sys...tem keeps sending verification codes to my old phone number and old email address, but I no longer have any access to either of them. Even though I have a balance in my account, I
My Gmail account was hacked on 21 August 2025, and immediately after that, ...my Bybit account was accessed without my permission. Bybit sent me a notifi
I am writing regarding a serious issue I experienced on Bybit while using perpetual trading. On 2 December 2025, I opene...d a sell position on the PIPPINUSD pair with 20x leverage. At the time of opening the position, my Bybit account balance was a total of 15 USDT. During the trade, the position show
As a customer who has been depositing money and trading on Bybit for years to grow and manage my savings, I deposited fu...nds with trust. On November 17, 2025, I transferred a total of $659 USD to an account under the name Bybit TR Ödeme Hizmetleri A.Ş. This deposit was rejected without any reasonable
On 28 November 2025, I participated in Bybit’s Daily Treasure Hunt campaign with my account registered in Sri Lanka and ...was expecting to receive a reward of 100 points. Despite completing the campaign requirements, the 100 points were not credited to my account. When I contacted Bybit support about
My Bybit account has been frozen for 5 days without any concrete justification, and I have been denied access to the $15...,000 inside it. Even though all of my transactions are legal and fully documented, the only explanation I receive is the vague and generic phrase “suspicious activity.” During thi
