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Resolved

Kindly Request That My Access To My ByBit Account Be Restored

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Henry
December 07, 2025 4:27 pm
210

My Gmail account was hacked on 21 August 2025, and immediately after that, my Bybit account was accessed without my permission. Bybit sent me a notification that unfamiliar access to my account was detected and advised me to disable the account. Since then, I have not been able to access my Bybit account again. My Bybit account is registered with the phone number 08165654421, which I still have full access to, and the Gmail address attached to my Bybit account is currently hacked and inaccessible to me (henry.f.***@gmail.com). I tried to log in using the “forgot password” option, but the verification code never arrives on my phone, so I am completely locked out of my account. Before the hack, I had Google Authenticator security enabled as a final confirmation step before any coins could be released, so I am very concerned about how this access happened and whether my funds are safe. There is approximately 1,900 to 2,000 USD worth of assets in my Bybit account that I currently cannot reach. I contacted Bybit customer support about this situation, but I have not received any response so far. I am extremely worried, because I did everything I could to secure my account, and yet I am unable to access it or get any support. I request that my identity and ownership of the account registered to 08165654421 and the email address henry.f.***@gmail.com be verified as soon as possible, my access to the Bybit account be restored, and my assets be checked and secured so that no unauthorized withdrawals can be made. I also ask for a clear explanation of what happened with the suspicious login and why I am not receiving verification codes, and I would like this issue to be resolved urgently.

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