For approximately 10 days, I have been unable to complete the identity verification (KYC) process on the Bybit TR mobile app. When I try to verify my identity, the system requires me to proceed to a live video verification step with a customer service representative, but the connection never works. No matter how many times I try each day, I repeatedly receive the message “No connection, please try again later,” and the process never even starts because I cannot connect to an agent.
I contacted Bybit TR customer support regarding this issue, and I was instructed to submit a complaint form via email. I was told that I would receive a response within 7 days, but that period has already passed. Despite this, I have received no response at all, and the identity verification problem remains completely unresolved.
I am requesting that Bybit TR urgently investigate and fix the issue preventing me from connecting to a customer representative for identity verification, restore full usability of my account, and provide me with a clear written explanation of what is causing this problem. If this issue is not resolved, I will be forced to delete the application.
For about 15 days, every time I try to trade on Bybit TR, the system keeps asking me to verify my identity again. However, when I reach the video verification step, it displays a “no connection” error, preventing me from completing the verification process. Because of this, I’m unable to use my ₺5,0...
I’ve been trying to complete the identity verification process on Bybit for the past 10 days, but the system continues to throw errors and won’t let me proceed. Because of this, I’m completely locked out of trading. I can’t buy, sell, or withdraw anything. Every attempt ends in failure, and I’ve los...
I have been unable to complete identity verification (NFC) on the Bybit TR app using my Redmi Note 9 Pro device. While the NFC feature works perfectly with other apps, it fails only in the Bybit TR app. Between August 13–15, I attempted the verification process multiple times, but it never worked. ...
For about 10 days, I’ve been unable to complete the identity verification process on my Bybit account. Even though I follow all the steps correctly on my iPhone, the system keeps resetting back to the start during both the document upload and NFC ID scanning stages. Despite having the NFC feature en...
It’s been over 10 days and I still can’t access my Bybit account. I’ve sent multiple emails, opened support tickets, and yet no one has responded with a real solution. I clearly explained that I live in a rural area with limited access to resources. After finally locating a phone with NFC capability...
Comments