ByBit Account Hacked, Email Changed - Unable To Access Mobile App

I am a Bybit user on the mobile application and my account has been hacked. About two months ago, someone gained unauthorized access to my account and changed the email address linked to it. Since then, I have not been able to log in or use my account. I contacted Bybit customer support, but they did not clearly understand my situation and the responses I received were not helpful or relevant to my problem. Because of this, my account has remained inaccessible for a long time. I would like Bybit to help me recover access to my account so that I can use it again for trading. My account is associated with the following user ID: 48990872***. I request that my identity be verified through the necessary security procedures and that my access to this account be restored as soon as possible so I can safely continue using your services.