Samsung Refrigerator Still Broken After Repairs

Because my Samsung refrigerator stopped working, I called the phone number 0850 304 44 64, which I found online and which is registered to a company called “Genel Merkez Servis Talep Makine Elektronik İç ve Dış Ticaret Limited Şirketi,” to request service. A service request was created through this number, and H**** T** referred my request to A**** E*** T**, which operates as a home appliance repair service in Mersin. A**** E*** T** then sent a person who used the phone number +90 ***********41 to my home as a service technician.

The technician who came to my home inspected my refrigerator and said that the control board needed to be replaced. I was charged $369 for this repair. They later returned and stated that they had performed a system cleaning, for which they charged me an additional $287. I paid a total of $655. I have the bank receipts and WhatsApp correspondence related to these payments.

Despite repeatedly requesting them, I was never provided with an invoice or any official service document. Moreover, despite all of these procedures, the problem with my refrigerator was not resolved and continues exactly as before. Although I repeatedly called the 0850 number, I was constantly given excuses and eventually they started hanging up on me. A**** E*** T** has also blocked my phone number, and I am unable to reach them in any way. I currently have no one to contact regarding this matter.

I request an investigation into the connection between H**** T**, A**** E*** T**, and Ü*** M****, the service procedures performed during this process, the total $655 collected from me, and the relationship of the individuals mentioned above to this service organization. I request that the harm and inconvenience I have suffered be addressed and that the $655 I paid be refunded to me. The bank receipts, WhatsApp correspondence, and other documents are available and can be provided if requested.