Bosch Refrigerator Delivered with Defect, Problem Not Resolved

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Mevlüt
November 21, 2023 12:51 pm
5

Before our wedding in December 2022, we purchased a Bosch refrigerator. The box was opened and the installation took place in July 2023, with the assistance of the service. When the box was opened during the installation, the service noticed that the refrigerator was deformed. The service staff refused to create a damage report, but after numerous appeals to the service center and the dealer, we were able to create one. As a result, despite numerous attempts to contact the dealer and the service center, our issues were ignored. Furthermore, as seen in the photos, yellow spots appeared shortly after starting to use the refrigerator, and the sticker with the logo and regulator inside completely peeled off. We are constantly dissatisfied and encounter a lack of accountability. If our concerns are not addressed, we will file a complaint with the Consumer Rights Arbitration Commission and are prepared to provide all documents required for legal action. We urgently need your assistance.

November 21, 2023 3:31 pm (2 hours after complaint)
Mevlüt
Mevlüt
December 11, 2023 12:03 pm

The assigned person came and took photos approximately one week after the complaint date, but no information was provided.

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