We purchased a refrigerator from Bosch, and the delivery team brought it into our home. The service team set it up, but the appliance turned out to be defective from the start. We contacted Bosch, and a technician confirmed the issue, stating that a replacement unit would be sent from the factory.
When the replacement arrived a few days later, the delivery team refused to bring it upstairs, claiming the service team needed to remove the doors first. Since no service team arrived, the new refrigerator was taken back. It has now been six days, and despite creating a service request, we have not received any updates.
All our food has spoiled, and we are left chasing after Bosch for a resolution. This is unacceptable. We demand immediate delivery and installation of a functioning refrigerator and better communication moving forward.
We received our Bosch refrigerator on February 1st, and from day one, the cooling alarm has been going off repeatedly, indicating that it is not cooling properly. We called customer service daily, and instead of fixing the issue, they kept giving irrelevant solutions like blaming the electrical curr...
My Bosch refrigerator was installed about 10 days ago, and it's been a nightmare. We're dealing with water accumulation inside the fridge because it failed to cool within the first 10 days of use. We put it to the test. Technicians have been in and out for the past ten days, and the problem is still...
I'm extremely disappointed with the service I received from Bosch. On October 5th, my refrigerator was delivered from the service station with visible damage. There was a dent on the side body due to rubbing during transportation and another dent in the rear corner, presumably from the service car. ...
I purchased a Bosch refrigerator eight months ago. Two months after purchase, the refrigerator malfunctioned and a technician was sent. They replaced the top shelf cooler, but ten days later, all the produce in the top shelf vegetable compartment froze. I reported the issue again, and another techni...
I purchased a Bosch refrigerator, trusting the brand’s reputation, but since day one, it has been extremely noisy. I reported the issue twice, and during the service visits, I was told the lower section of the refrigerator isn’t working and that the mainboard and two other parts need to be replaced....
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